So my mum last night decided to upgrade from her iPhone 8+ to the new xs max 256gb.
Paid off her remaining balance to Barclays and re-applied for upgrade program again.
Got £205 credit from apple for trading in her old phone, bought a screen protector and she wanted some wireless headphones so went for the air pods lol.
Set it up for her last night, I just hope she has thrown the phone in anger as she’s pretty old school with tech lol. She wasn’t sure about faceid and if it would work for her. So I’ll find out in about an hrs time if she’s still got the phone lol.