I have a customer who i was collecting a parcel off so i sent her a Parcel Force label and arranged for it to be collected. Lets call that Parcel A.
When it arrived it arrived with a 2nd parcel, lets call it Parcel B.
Parcel A arrived fine with a label printed by the customer.
Parcel B has a label that's obviously been printed by the driver (looks more professional) but with the same details as the one I sent to to the customer, including their name as sender and my name as recipient.
Customer said they only sent 1 parcel. Parcel A.
From my experience drivers can provide labels to customers who can't label it themselves. So it appears he had a printed label meant for Parcel A and just put on Parcel B.
Called the depot and they haven't got a clue.
Its been a few days and its taking up space and inside are some laptops that look expensive. And they're labeled owned by "massive car company". Nothing else indicating original senders.
Do i just have to wait for the owner to chase them up or can i do something?
When it arrived it arrived with a 2nd parcel, lets call it Parcel B.
Parcel A arrived fine with a label printed by the customer.
Parcel B has a label that's obviously been printed by the driver (looks more professional) but with the same details as the one I sent to to the customer, including their name as sender and my name as recipient.
Customer said they only sent 1 parcel. Parcel A.
From my experience drivers can provide labels to customers who can't label it themselves. So it appears he had a printed label meant for Parcel A and just put on Parcel B.
Called the depot and they haven't got a clue.
Its been a few days and its taking up space and inside are some laptops that look expensive. And they're labeled owned by "massive car company". Nothing else indicating original senders.
Do i just have to wait for the owner to chase them up or can i do something?