They were closed over the weekend so phoned them 1st thing this morning to mention (calmly) that there's some scratches to the alloys and if anyone can be there over lunch and I'll pop in for them to have a look - just to ensure they're not all out over lunch...
Dropped in and the manager popped out. Before I could open my mouth, he was straight away saying I've signed the form, left the premises and the paperwork has gone back to Black Circles so officially they don't need to do anything.
I explained that the light was poor, with soap suds on the alloys, so I couldn't see the detail and without being offered an inspection lamp I had to rely on my p-poor phone's torch (and he joked about seeing me on the cctv footage when he checked after my phone call). At the time I commented I couldn't see properly, so I asked his employee if they were damaged (I asked him 2-3 times at separate times during our chat, once in front of the receptionist as a witness) - so I felt that despite signing the form, I did so in good faith of his employee's statement. While even signing it, I said to him that I'm taking it on his word. Realistically - either the employee knew they were damaged and lied or he honestly missed the damage, while handling them in the fully lit interior of the garage - so how on earth and I meant to spot it in the unlit car park?!?
The manager said that I shouldn't have signed the form if there wasn't sufficient light to inspect, and I said there wasn't sufficient light to read the small print on the form, so I wasn't expecting it to be waive all my rights, and I was being pressured by his employee to sign it as they were wanting to close for the weekend. He said that he wouldn't have signed it if there wasn't enough light and he wasn't happy, so I asked if I would have been able to leave with my car without signing it, which he said no, so I asked how I'm meant to examine the car in daylight while also being able to get home and use it over the weekend. (no comment from him)
I then said that I'm not kicking and screaming in the way some people would, and he claimed he appreciated that, so he took some photos and said their head office will have to decide whether anything can be done. He didn't admit the marks were from his equipment, but also didn't say they weren't - just said that they use plastic guards so there shouldn't be marks. But he did agree they weren't mentioned in the inspection form prior to the work, so were new.
He said that the head office will take a couple days to get back to me, but also kept suggesting that as I signed the form, they don't need to... Guess I'll wait for a couple days and phone them when I don't hear anything...
At the time of fitting, I asked if there was any warranty/come-back and the employee said that the tyres are supplied through Black Circles and to deal with them for any problems with them, but to come back to them for any fitting issues. So, I don't think they can just wash their hands and say it's in the hands of BC.
(sorry for the essay)