Hi all,
I have been having intermitant issues with the above access point over the 2 weeks I have had it. I contacted support at Ubiquiti and they suggested I update the firmware of the device to see if that helps. I was provided the below link to do this
https://help.ubnt.com/hc/en-us/articles/204910124-UniFi-TFTP-Recovery-for-Bricked-Access-Points
I have followed the steps to the last point but can't get the file transferred. I have the most recent firmware. I have adjustmed my settings as per below screenshot.
My AP is flashing in the correct sequence (white>blue>off) so I know it is in the correct mode.
My pumpkin looks like the below but it just timeouts and then aborts
I have been through this with the support and they are suggesting an RMA of the device which is fine but I feel there is an easy check I can do somewhere here to make sure I am not missing anything.
Has anyone done this process or similar before or know if I can try something else to get this firmware updated before I send it back?
I have been having intermitant issues with the above access point over the 2 weeks I have had it. I contacted support at Ubiquiti and they suggested I update the firmware of the device to see if that helps. I was provided the below link to do this
https://help.ubnt.com/hc/en-us/articles/204910124-UniFi-TFTP-Recovery-for-Bricked-Access-Points
I have followed the steps to the last point but can't get the file transferred. I have the most recent firmware. I have adjustmed my settings as per below screenshot.
My AP is flashing in the correct sequence (white>blue>off) so I know it is in the correct mode.
My pumpkin looks like the below but it just timeouts and then aborts
I have been through this with the support and they are suggesting an RMA of the device which is fine but I feel there is an easy check I can do somewhere here to make sure I am not missing anything.
Has anyone done this process or similar before or know if I can try something else to get this firmware updated before I send it back?