Oc new build shutting down

chippy08 · 15 Sep 2019 at 16:34

I have lost count how many pre built system have issues once they reach the customer.

Mr Bear · 15 Sep 2019 at 16:42

That common eh?

GIBURROWS · 16 Sep 2019 at 15:47

That's why I build my own, only one person to blame then.

Grafter67 · 17 Sep 2019 at 01:08

They'll sort it for you, no worries.

sideways14a · 17 Sep 2019 at 01:33

In the old days (90s) it was very common for us to deliver a pc and set it up for the customer only to find out it wouldnt work when first powered up.
It was the car journey out jarring riser card - especially the old vesa local bus cards (video and IO) that had the long 32bit ISA extension card connector on the end which would wiggle loose unless you used copious amounts of hot snot (not something i liked using) or some other retention device.
But then almost all of the computer deliveries were done by the IT techs like me so it wasnt a major issue, although many a customer were cross there new £1000 plus computer was DOA even if it wasnt really.

Mr Bear · 27 Sep 2019 at 19:38

Hi all, I'm back. PC got sent back, they changed the power supply and checked it over but its still doing the same thing? Any ideas? Getting fed up with it now

MassiveJim · 27 Sep 2019 at 20:00

Out of interest what is the spec?

sideways14a · 27 Sep 2019 at 20:06

So it only does it on this one game?
Er well the game is likely at fault then.

Run it through some 3dmark extended (repeated) tests and see if it does it but if its just one crap game .....

Mr Bear · 28 Sep 2019 at 10:05

I keep trying to cut and paste the spec but it won't paste, ill try again later. Thanks guys

Mr Bear · 28 Sep 2019 at 10:06

1x) AMD Ryzen 5 3600 Six Core 4.2GHz (Socket AM4) Processor - MPK
(1x) Sapphire Radeon RX 590 Nitro+ 8192MB GDDR5 PCI-Express Graphics Card
(1x) Team Group Vulcan T-Force 16GB (2x8GB) DDR4 PC4-24000C16 3000MHz Dual Channel Kit - Grey (TLGD416G30
(1x) TeamGroup 480GB L5 Lite SSD 2.5" SATA 6Gbps 3D NAND Solid State Drive
(1x) ASUS PCE-AC56 Dual-Band Wireless AC1300 PCI-E Adapter (90IG00K0-BM0000)
(1x) Microsoft Windows 10 Home Advanced - Systems
(1x) **Special Offer** Bullguard Internet Security - Anti-Virus and Security - 1 Year 3 PC

GIBURROWS · 30 Sep 2019 at 08:05

Re-seated the RAM?

Mr Bear · 30 Sep 2019 at 09:45

No I haven't done that, is that something I should do?

Franksi · 30 Sep 2019 at 10:06

Seems the game is known to cause crashes:

https://support.frontier.co.uk/kb/faq.php?id=364

GIBURROWS · 30 Sep 2019 at 10:25

Mr Bear said:
No I haven't done that, is that something I should do?

Just one of the things that can sometimes be an issue and one of the easier boxes to tick.

foster grant · 30 Sep 2019 at 10:32

What PSU did they give you ?...also you never said what CPU Cooler the PC has ?

Mr Bear · 6 Oct 2019 at 21:18

Hi sorry for the late reply. I have re seated the ram and updated the drivers but still no joy.

I need to have a look at it for the cpu cooling but the psu is corsar rm850.

Quartz · 6 Oct 2019 at 22:02

What else is happening in the house when the PC crashes? Is the PC on the same circuit as anything with a significant sudden power draw?

Mr Bear · 6 Oct 2019 at 22:09

Nothing else happens in the house but the pc is plugged into an extension lead with phone charger and tv, with one spare socket left over