Corsair Warranty/RMA requests

x-st · 23 Oct 2019 at 11:34

I was gifted a Corsair K68 earlier in the year and it's seen daily gaming use every day since February. Last Friday however whilst in the middle of a game my D key collapsed in on itself and it seems that the central column has crumbled on one side. So looking at my warranty leaflet I submitted a help request on the Corsair site on the 18th....I've had no response at all and going back to a membrane keyboard after getting used to my first mechanical is doing my head in!

Am I supposed to immediately get a ticket from Corsair? Is there anything else I can do? How long should i be waiting for a response?

VaderDSL · 23 Oct 2019 at 11:39

Think mt last RMA with Corsair I submitted the ticket, I got a ticket confirmation the same day. Then a CS representative took ownership and started the process on day 5 I believe.

x-st · 23 Oct 2019 at 12:21

So if I'm not getting a ticket confirmation that sounds wrong....will try with a different browser...

Thanks

VaderDSL · 23 Oct 2019 at 12:32

x-st said:
So if I'm not getting a ticket confirmation that sounds wrong....will try with a different browser...

Thanks

I would have expected an acknowledgement indicating your ticket number at least.