We hired a vehicle in Canada back in May this year with one of the usual big hire firms. Roll forwards 7 months and the hire firm's claims department have contacted me to pursue a figure, the breakdown includes: cost of the part, labour, administration, loss of use.
The paperwork just sent to me indicates that they only undertook the repair in mid October.
- In general I'm unclear of their grounds to pursue after what seems a ridiculous amount of time
- Specifically I take issue with any administration fee and loss of use
For context:
a) Pay the hire company in full, taking on the cost myself, and then contact the online insurer and hope they accept a claim after so much time (to make a claim they need a receipt showing the payment)
b) Push back on the hire company for some/all of this charge - any actual basis for this?
c) Try and get the hire company to contact the insurer directly - but thats could get messy as it doesn't really fit either of their 'process'
Any ideas?
The paperwork just sent to me indicates that they only undertook the repair in mid October.
- In general I'm unclear of their grounds to pursue after what seems a ridiculous amount of time
- Specifically I take issue with any administration fee and loss of use
For context:
- The damage in question is a stone chip/crack on a front facing fog light
- As much as I'd like to dispute my fault, I don't dispute the actual damage, and this was noted and signed on the return paperwork back in May
- The rental agreement did not include collision/loss damage waiver, however I took out independent insurance cover online with one of the main options online
- I did proactively contact the insurance company of this (and a separate claim for a flat tyre), and have something in writing that instructs me to file a separate claim later in the event I was charged
a) Pay the hire company in full, taking on the cost myself, and then contact the online insurer and hope they accept a claim after so much time (to make a claim they need a receipt showing the payment)
b) Push back on the hire company for some/all of this charge - any actual basis for this?
c) Try and get the hire company to contact the insurer directly - but thats could get messy as it doesn't really fit either of their 'process'
Any ideas?