SkyQ fibre speed dropped?

iMacMart · 8 May 2020 at 06:15

Morning all

I’ve always had a stable connection (ish) but in the last few weeks my connection has dropped from 75mb down to 63mb nothing has been touched or moved within the property so could this be an external problem or sheer weight of traffic now a lot of people are at home?

Router stats below

iMacMart · 13 May 2020 at 21:44

So no feedback

I’m not sure the collision packs look right either?

Janesy B · 13 May 2020 at 22:38

Wouldn't worry about so few collisions out of so many packets. If you sync speed has dropped that could be an issue with the line.

iMacMart · 14 May 2020 at 06:14

Janesy B said:
Wouldn't worry about so few collisions out of so many packets. If you sync speed has dropped that could be an issue with the line.

Ok thanks, might plug into the test socket behind the face plate and see if that makes a difference on the sync speed

Mattus · 17 May 2020 at 14:43

Your downstream noise margin is 10dB, which is high and suggests the target noise margin has been increased due to instability on your line (the standard target is 6dB but most stable lines will reduce to 3dB). This is almost certainly the cause of the reduction in sync speed.

Have you noticed the connection dropping regularly? The second screenshot shows the connection dropped 1h 32m before the screenshot was taken. Connection dropping regularly suggests a line issue, either inside or outside the property.

Alternatively has the router been frequently rebooted or phone line disconnected? Try to avoid this as the system interprets it as instability.

If the underlying issue is fixed then the target noise margin (and therefore sync speed) should correct itself.