Zen internet FTTP package upgrades...

the-evaluator · 19 Jul 2020 at 17:43

atomic7431 said:
My wife called BT yesterday (FTTP team) who stated there is no reason they could see as to the service order not being able to be placed, and also stated they could offer 900 down and 220 up for 59.99?.

That's odd. BT Retail have no visibility into the relationship or orders between Zen and Openreach. They may have been saying that they see no reason why they couldn't place an order on Openreach if you moved to become a BT Retail customer but they wouldn't be able to comment on an issue between Zen and Openreach.

The Full fibre 900 product from BT is 900/120, not 900/220.

VaderDSL · 20 Jul 2020 at 08:08

All sorted and regrade completed.

ViRuS2k · 20 Jul 2020 at 08:32

VaderDSL said:
All sorted and regrade completed.

nice im still waiting lol

VaderDSL · 20 Jul 2020 at 08:47

ViRuS2k said:
nice im still waiting lol

Wonder what the issue is, and who actually does the regrade? I assume ISPs have a portal into the OR infrastructure? And need to both get the ISP side stuff changed and then request the OR side gets changed also? Wonder what is the issue with the 900package?

ViRuS2k · 20 Jul 2020 at 08:48

VaderDSL said:
Wonder what the issue is, and who actually does the regrade? I assume ISPs have a portal into the OR infrastructure? And need to both get the ISP side stuff changed and then request the OR side gets changed also? Wonder what is the issue with the 900package?

Its probably a government conspiracy probably not enough bandwith or they charged people for 900 packages and are keeping the remaining speed for themselfs.

the-evaluator · 20 Jul 2020 at 09:12

VaderDSL said:
Wonder what the issue is, and who actually does the regrade? I assume ISPs have a portal into the OR infrastructure? And need to both get the ISP side stuff changed and then request the OR side gets changed also? Wonder what is the issue with the 900package?

There is an Openreach portal but orders and regrades are generally done through an API. The ISP does everything in their internal system which then connects to the OR API and places the orders.

It's just a guess, but as 900 is a new product to Zen I'm wondering if their internal tooling is the problem and they're having to place regrade orders manually with OR.

atomic7431 · 20 Jul 2020 at 10:54

the-evaluator said:
That's odd. BT Retail have no visibility into the relationship or orders between Zen and Openreach. They may have been saying that they see no reason why they couldn't place an order on Openreach if you moved to become a BT Retail customer but they wouldn't be able to comment on an issue between Zen and Openreach.

The Full fibre 900 product from BT is 900/120, not 900/220.

I know on the web site it says 120 but when calling the FTTP team and a guy who provisions the lines, he was absolutely adamant he could provide the 220 service up for that price.

the-evaluator · 20 Jul 2020 at 10:59

atomic7431 said:
I know on the web site it says 120 but when calling the FTTP team and a guy who provisions the lines, he was absolutely adamant he could provide the 220 service up for that price.

Technically a connection with 220Mbps upstream could be provided, but it isn't a standard BT product and BT aren't going to offer bespoke stuff through the retail division.

I expect what's happened is he's used the internal version of this and seen that it says that 220Mbps upstream is possible and said that it can be provided on the basis of that.

ViRuS2k · 20 Jul 2020 at 16:17

:EDIT: update from Zen regarding my issue.....
------------------------------------------------------------------

Provisioning - SB&R - Customer Services [email protected]
15:05 (1 hour ago)

to me

Good afternoon,

Unfortunately, we are having issues with placing your order due to an issue within our supplier’s systems which are not allowing us to progress the order to completion.

At the moment we are unsure of the reason for this issue but this has been reported to the relevant team to look into and investigate. As soon as we have a better understanding of the issue and a potential resolution date for you we will be in touch to advise.

Furthermore, just to make you aware, Openreach are dealing with an extremely high volume workload due to the current circumstances so lead times for responses in getting back to us will vary, therefore Zen’s updates to yourself may also be delayed during this time.

As soon as we have any further updates to share with you we will be in touch to advise further.

Thank you for your understanding.

-----------------------------------------------------------------------

Looks like im stuck in a time loop of progression
some people have it already me i get stuck in this open reach nightmare.

VaderDSL · 20 Jul 2020 at 16:41

Ah damn

that does suck, I know how you feel. It’s frustrating. I guess silver lining is at least it’s not a case of a new line needing activating leaving you internet less.

ViRuS2k · 20 Jul 2020 at 17:46

VaderDSL said:
Ah damn that does suck, I know how you feel. It’s frustrating. I guess silver lining is at least it’s not a case of a new line needing activating leaving you internet less.

Still sucks though i guess my 300/50 will do for now

its better than most peoples internets i guess

but once you go fast you want to go faster haha i mean going from 300 to 900 will make downloading something for instance the size of 50gb will take about 10 minutes lol

VaderDSL · 20 Jul 2020 at 18:00

ViRuS2k said:
Still sucks though i guess my 300/50 will do for now its better than most peoples internets i guess but once you go fast you want to go faster haha i mean going from 300 to 900 will make downloading something for instance the size of 50gb will take about 10 minutes lol

Must be the 900 package only that’s having the issue as well. Fingers crossed for you though.

Jimbeam3678 · 20 Jul 2020 at 21:52

1gig up and down for £25 here with talk talk ufo.

ViRuS2k · 20 Jul 2020 at 22:58

Jimbeam3678 said:
1gig up and down for £25 here with talk talk ufo.

go with talktalk if you want everything under the sun blocked and really ****** customer support and **** poor quality control.

Jimbeam3678 · 21 Jul 2020 at 07:31

ViRuS2k said:
go with talktalk if you want everything under the sun blocked and really ****** customer support and **** poor quality control.

Which I would normally agree with, however UFO stuff is backed off to a local office for customer support.

I've never had any website blocked in the 4 months I've had it, obvious exceptions but thats the same across for most ISP's.

ViRuS2k · 21 Jul 2020 at 10:02

Jimbeam3678 said:
Which I would normally agree with, however UFO stuff is backed off to a local office for customer support.

I've never had any website blocked in the 4 months I've had it, obvious exceptions but thats the same across for most ISP's.

they also dont support IPv6 yet.

Jimbeam3678 · 21 Jul 2020 at 12:14

I guess it depends on your requirements for a home user. I've not come across anything where I have needed to use IPv6

ViRuS2k · 22 Jul 2020 at 09:48

well zen/openreach still have not activated 900 package yet

has anyone yet with there 900 package orders had there`s activated yet ??

Worthy · 23 Jul 2020 at 11:16

I swore I wouldn't upgrade to 1Gb as I don't need it. Zen rang me this morning telling me it was available now and I folded like a cheap suitcase.

Jimbeam3678 · 23 Jul 2020 at 11:32

Its less about the download speed but more about the upload 1gb up is very handy to have. As I said in a previous it is a no brainer where we live as its cheaper than most standard broadband

Zen internet FTTP package upgrades...

I haz 4090!