Man of Honour
Awesome, you're a patient man @HungryHippos for regurgitating what I should have spotted 
I'll have to remember the "never pay more than a new customer" line.
I'll have to remember the "never pay more than a new customer" line.BT Infinity & FTTx Discussion
- Thread starter michellez
- Start date
Soldato
I've found them to ok with it, at one point my wife's business wasn't doing so well, we downgraded to save money at the time and they were great. Then they were more than happy to upgrade us to the Infinity 4 and again this time happy to upgrade at the discounted rate with no issues.
Not like BT of old, I can remember calling up 5 years ago when we first moved in and was told tough, the price is what it is, seems they have changed their ways. Which is great for me as with FTTP they are my only provider in the area.
Soldato
Awesome, you're a patient man @HungryHippos for regurgitating what I should have spotted
Indeed I am the best!
Soldato
Just rebooted. I registered on the BT forum but I’m still waiting for a validation email :/
Caporegime
- Joined
- 30 Jul 2013
- Posts
- 28,932
My engineer visit is scheduled for 27th.
My wife if panicking about how long it'll take for the BT Engineer to install everything, as she's only just now mentioned it to work and her manager has 5 people already off that day.
I know each house is different, but how long did it take for most people?
She wants me to put it off, but that could be weeks.
Edit - and how come people got it for £54.99 a month?
My wife if panicking about how long it'll take for the BT Engineer to install everything, as she's only just now mentioned it to work and her manager has 5 people already off that day.
I know each house is different, but how long did it take for most people?
She wants me to put it off, but that could be weeks.
Edit - and how come people got it for £54.99 a month?
@VincentHanna engineer was in our house less than 20 minutes but they'd already done the outside work a few months before.
Caporegime
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- 30 Jul 2013
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Thanks @SixTwoSix
The outside work is my concern.
I'm 99% certain that although they have sorted it on the main road nearby, they've not done any work here.
We are in a cul-de-sac with 2 telephone poles, one of which is very much up in a tree (see photos below)
The outside work is my concern.
I'm 99% certain that although they have sorted it on the main road nearby, they've not done any work here.
We are in a cul-de-sac with 2 telephone poles, one of which is very much up in a tree (see photos below)
Caporegime
No option to tether over a SIM for a couple of hours? I know it's not ideal in certain locations and will be dependant on the type of work she's doing.
Caporegime
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- 30 Jul 2013
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Yeah I'm going to try that, but i'm not sure the system she uses allows that.
Did a reply get deleted here about the poles having something new installed?
So pole 1 that connects to the road doesn't appear to have anything:
But pole 2 (which connects only to pole 1 and the houses) does have something:
Did a reply get deleted here about the poles having something new installed?
So pole 1 that connects to the road doesn't appear to have anything:
But pole 2 (which connects only to pole 1 and the houses) does have something:
Soldato
- Joined
- 24 Sep 2015
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- 3,699
No, it's still there.
When you have FTTP installed your fibre will connect to that rectangular black box, the CBT (Connectorised Block Terminal) on pole 2. If no properties are served directly from pole 1 then they won't install a CBT on to it.
Caporegime
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- 30 Jul 2013
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Sounds like it's all pre-installed then
That's good.
That's good.
Soldato
- Joined
- 24 Sep 2015
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It shouldn't. In my case there was about a 36 hour period where I had FTTP & VDSL active and operational.
Caporegime
- Joined
- 30 Jul 2013
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My VDSL is with sky though, and BT are proving the FTTP.
They might turn it off at midnight to spite me
They might turn it off at midnight to spite me
Soldato
I was supposed to have fibre installed tomorrow, Ive been in a debate with Bt a few times.
Openreach keep saying they need to do external works before they can schedule the install, I say its done, its just the install needed.
So the story was, ordered fibre middle June, a couple of days later openreach turned up to pull fibre cable. Couldnt get it through and trying to use the existing phone cable to pull the fibre they snapped it. The fixed this as a temp fix and legged it saying it needed major civils.
A couple of days later another openreach guy came who looked and asked if I was sure they were openreach as they made a right mess, I confirmed they were. He dug out properly and found the builders by the looks of it had punctured the duct and it had filled with material. He disconnected the phone line, sorted the duct, pulled the "blue rope" through and left. Really nice guy and seemed really competent.
A few days later again another guy appears says were these open reach guys to make this mess, I said yep. He pulled the fibre and a new phone line, connected both up in a new box outside, "customer service point"
He said your good to go just need the cable run round to where your inside box will be when your switch date comes.
BT keep saying openreach say they need to do civils, I keep saying no but they wont have it. I have another visit scheduled but thats 3 weeks off. Then an install date a week later. I guess I just have to wait, but my expectation from what guy 3 said is there is nothing to do so hopefully at that point they say ok done.
When it comes to install day I assume they bring a new fibre cablke back out of the box to the end location for the modem. Guy 1 (although I am dubious to trust him now) said that can be anywhere within reason. I assume the modem needs power so hopefully they will be fine with my first floor office.
Ahs anyone had a similar location installed? My master socket is in the middle of the house in a silly location so I pray they dont want to try to pull a cable there!
Openreach keep saying they need to do external works before they can schedule the install, I say its done, its just the install needed.
So the story was, ordered fibre middle June, a couple of days later openreach turned up to pull fibre cable. Couldnt get it through and trying to use the existing phone cable to pull the fibre they snapped it. The fixed this as a temp fix and legged it saying it needed major civils.
A couple of days later another openreach guy came who looked and asked if I was sure they were openreach as they made a right mess, I confirmed they were. He dug out properly and found the builders by the looks of it had punctured the duct and it had filled with material. He disconnected the phone line, sorted the duct, pulled the "blue rope" through and left. Really nice guy and seemed really competent.
A few days later again another guy appears says were these open reach guys to make this mess, I said yep. He pulled the fibre and a new phone line, connected both up in a new box outside, "customer service point"
He said your good to go just need the cable run round to where your inside box will be when your switch date comes.
BT keep saying openreach say they need to do civils, I keep saying no but they wont have it. I have another visit scheduled but thats 3 weeks off. Then an install date a week later. I guess I just have to wait, but my expectation from what guy 3 said is there is nothing to do so hopefully at that point they say ok done.
When it comes to install day I assume they bring a new fibre cablke back out of the box to the end location for the modem. Guy 1 (although I am dubious to trust him now) said that can be anywhere within reason. I assume the modem needs power so hopefully they will be fine with my first floor office.
Ahs anyone had a similar location installed? My master socket is in the middle of the house in a silly location so I pray they dont want to try to pull a cable there!
Soldato
Openreach will install the fibre/ONT wherever you want it.
It's entirely separate to your old copper line and master socket.
Soldato
My engineer disconnected my old line from the pole before connecting the fibre line to the CBT.