Zen internet FTTP package upgrades...

Deleted member 77746 · 23 Jul 2020 at 13:28

Jimbeam3678 said:
1gig up and down for £25 here with talk talk ufo.

There is no way hope in hell an ISP will offer 1000/1000 for £25!

the-evaluator · 23 Jul 2020 at 13:30

mrbell1984 said:
There is no way hope in hell an ISP will offer 1000/1000 for £25!

It's only available in limited areas and admittedly the cost is £27.50/month, but have a look at this. It's also not quite 1000/1000 but it's there or thereabouts.

Deleted member 77746 · 23 Jul 2020 at 13:36

the-evaluator said:
It's only available in limited areas and admittedly the cost is £27.50/month, but have a look at this. It's also not quite 1000/1000 but it's there or thereabouts.

Holy heck! I never knew this. Still if it's limited areas it's better than nothing.

I'm using tethering at the moment Zen Completely is down in North East / Scotland.

Dangerous Dave · 23 Jul 2020 at 13:47

mrbell1984 said:
Holy heck! I never knew this. Still if it's limited areas it's better than nothing. I'm using tethering at the moment Zen Completely is down in North East / Scotland.

Probably related to two power cuts in the last couple of hours in central Scotland affected a very wide area.

EDIT Likely due to a fire in a Newcastle Exchange.

ViRuS2k · 23 Jul 2020 at 14:09

well we are back up and running and here was me thinking my broadband regrade was taking place but nope im not that lucky

but we are back up now with wait for it the same speed i had lol so still waiting on my regrade, completely sucks.

the-evaluator · 23 Jul 2020 at 14:13

Dangerous Dave said:
EDIT Likely due to a fire in a Newcastle Exchange.

Yep, seems likely. That'll also explain why our DC in Newcastle lost a circuit for about 90 minutes.

Worthy · 23 Jul 2020 at 14:25

ViRuS2k said:
well we are back up and running and here was me thinking my broadband regrade was taking place but nope im not that lucky
but we are back up now with wait for it the same speed i had lol so still waiting on my regrade, completely sucks.

I know it's taking a while for you, but are you really suffering with 330Mb in the meantime?

ViRuS2k · 23 Jul 2020 at 14:28

Worthy said:
I know it's taking a while for you, but are you really suffering with 330Mb in the meantime?

well not really but you know im unpatent lol

Deleted member 77746 · 23 Jul 2020 at 14:44

https://www.chroniclelive.co.uk/news/north-east-news/bt-fire-outage-talktalk-live-18649487

Jimbeam3678 · 23 Jul 2020 at 16:06

the-evaluator said:
It's only available in limited areas and admittedly the cost is £27.50/month, but have a look at this. It's also not quite 1000/1000 but it's there or thereabouts.

Its £25 per month for me, must have got in before a price increase

Virgin retention's guy burst out laughing when I told him

Deleted member 77746 · 23 Jul 2020 at 17:01

Jimbeam3678 said:
Its £25 per month for me, must have got in before a price increase Virgin retention's guy burst out laughing when I told him

You got an absolute steal. I would be on it as well as long as the service is acceptable. How are you finding it so far? Do a speed test for us when you connected on ethernet plz.

Jimbeam3678 · 23 Jul 2020 at 18:05

mrbell1984 said:
You got an absolute steal. I would be on it as well as long as the service is acceptable. How are you finding it so far? Do a speed test for us when you connected on ethernet plz.

as luck would have it download speed was was bang on 1gb

Generally its the site that is the bottleneck not the connection if that makes sense.

Caged · 23 Jul 2020 at 18:11

UFO was a TalkTalk and Sky collaboration on a trial FTTP deployment, it's priced to generate some return so that billing systems can be tested etc. but also to make it a no-brainer option for people covered by the network. I doubt it would have ever gone to a wider deployment at that price (maybe trialists would have been locked into those rates). The network is owned by CityFibre now.

Deleted member 77746 · 23 Jul 2020 at 18:33

Jimbeam3678 said:
as luck would have it download speed was was bang on 1gb Generally its the site that is the bottleneck not the connection if that makes sense.

W.T.F! nice! Is that a vmbox you built as well?

Jimbeam3678 · 23 Jul 2020 at 18:43

Yeah runs Plex and the VM playing around with stuff. I won’t lie the install guys fibrenation I think took 3 attempts to install it

only downside is the Modem & Router box is quite bulky, has a battery backup in it as well. Not sure how worthwhile that is in the real world mind.

Jimbeam3678 · 23 Jul 2020 at 18:51

Caged said:
UFO was a TalkTalk and Sky collaboration on a trial FTTP deployment, it's priced to generate some return so that billing systems can be tested etc. but also to make it a no-brainer option for people covered by the network. I doubt
it would have ever gone to a wider deployment at that price (maybe trialists would have been locked into those rates). The network is owned by CityFibre now.

Still rolling out around York and surrounding areas. Where we live now only came live in December last year I think. My friend has been with them since pretty much the start 2 years ago.

atomic7431 · 23 Jul 2020 at 20:27

Anyone on zen internet FTTP who has anything above the 330 package, can you please tell me how many ports you all have on your ONT boxes?

I say this after yet another issue with Zen, yesterday i finally managed to get a BT engineer to come out after Zen tech got fed up with me complaining and sent one out.
The open reach engineer was a High level complaints resolver apparently and seemed to know his stuff. He checked all the wiring outside the house which wasnt very well setup apparently, and changed the ONT box.
Now he checked the light coming through and said we were capable of getting 700mb without even needing the upgraded cable at the exchange which is required for 1gb services.
When we tride to get internet via the zen fritz!box i couldnt get anything, so the engineer said he hadnt needed to call a provider before to give them the serial or anything but to try that, he got a call and had to leave due to an RTA and a broadband pole being struck or something.

So eventually i got through to zen they took the serial number but said the port on the ONT must be faulty and the engineer would need to come straight back, time is getting on now, 7pm ish.

After me sending the engineer some picks of the serial numbers and him convinced there was nothing wrong with his work he did some digging with people high up at zen.

Apparently the issue is that Zen still use the older ONT boxes which require a port 2 for them to commition and provide services. This of course is an issue as apparently mine is faulty and old tech.

So at 8pm the engineer to his credit came back and re-fitted the old ONT box, and indeed he was correct and the service sparked into life.

So apparently if you have a 4 port ONT box they are old and now not supplied by Openreach and its Zens implementation thats the issue, also the 4 port cant support much more than the 330 service apparently.

VaderDSL · 23 Jul 2020 at 20:50

Single port ONT here on 500 package. Although its the one that comes with a BBU, even thought it's not needed (our phone line is over the old line still with Zen).

It's this one :

atomic7431 · 23 Jul 2020 at 21:07

This is very weird, ive been told zen cant supply services if you dont have a port 2 on the ONT, the plot thickens, i had a 1 port unit installed yesterday and zen wouldnt work?
My case manager has emailed me finally and said he hasnt had the time to look at the finer details of my case as his work load is so big, ive replied and informed him im not happy.

Avalon · 23 Jul 2020 at 23:30

Jimbeam3678 said:
as luck would have it download speed was was bang on 1gb Generally its the site that is the bottleneck not the connection if that makes sense.

Just realised where I recognise the profile pic in that screen dump from

Zen internet FTTP package upgrades...

I haz 4090!