LG 27gl850-b broken

Eurofighter · 6 Aug 2020 at 21:31

I haven't used the monitor for a few days. Then I booted up my pc and was just logging into windows when...

https://ibb.co/r7tqzTT

It happens on my new ryzen pc connected via dp and my old pc connected via hdmi and even when nothing is connected. Is there anything I can do or is it time for an RMA back to OCUK?

Puzzled · 6 Aug 2020 at 23:11

I get that on my LG ultrawide but its out of warranty now, try tapping it on the back and see if it goes away for a bit (works on mine, probably a dodgy connection inside).

It you get corruption on the monitor menus with nothing else plugged then it is faulty and needs to go back.

sadat · 7 Aug 2020 at 01:17

Eurofighter said:
I haven't used the monitor for a few days. Then I booted up my pc and was just logging into windows when...

https://ibb.co/r7tqzTT

It happens on my new ryzen pc connected via dp and my old pc connected via hdmi and even when nothing is connected. Is there anything I can do or is it time for an RMA back to OCUK?

If it happens when nothing is connected it seems to be an hardware issue, I'd RMA it

sadat · 7 Aug 2020 at 01:18

Puzzled said:
I get that on my LG ultrawide but its out of warranty now, try tapping it on the back and see if it goes away for a bit (works on mine, probably a dodgy connection inside).

It you get corruption on the monitor menus with nothing else plugged then it is faulty and needs to go back.

Such a shame, looks like monitor quality is questionable these days. How long is LG monitorwarranty for?

Joxeon · 7 Aug 2020 at 06:48

I think it's a 2 year warranty so you should be ok since it's not even been out 2 years yet.

sadat · 7 Aug 2020 at 09:29

yeah I mean they can always replace it for you but then i'd imagine you'd have to wait out the RMA replacement process

Ezyryder · 7 Aug 2020 at 09:39

how long have you had it for? If it is in stock it should only be a few days turnaround.

Eurofighter · 7 Aug 2020 at 12:58

Ok thanks guys. I'm going to contact ocuk now.

Eurofighter · 7 Aug 2020 at 14:12

Ocuk advise to send it back to LG. I would have thought ocuk would simply replace or refund me for a 3 month old monitor. Oh well. I'll be buying from amazon next time .

Puzzled · 7 Aug 2020 at 14:21

Eurofighter said:
Ocuk advise to send it back to LG. I would have thought ocuk would simply replace or refund me for a 3 month old monitor. Oh well. I'll be buying from amazon next time .

That does seem a bit rubbish, 3 months old I'd want a new replacement not a fix. I could understand say after 12 months being told to go to LG.

Eurofighter · 7 Aug 2020 at 14:28

Puzzled said:
That does seem a bit rubbish, 3 months old I'd want a new replacement not a fix. I could understand say after 12 months being told to go to LG.

Tbh I have 3 dell monitors. All over 10 years old which work flawlessly. I want a dell.

sadat · 7 Aug 2020 at 20:48

Eurofighter said:
Ocuk advise to send it back to LG. I would have thought ocuk would simply replace or refund me for a 3 month old monitor. Oh well. I'll be buying from amazon next time .

Yeah would be nice to just return to OCUK but yeah if LG can do a quick turnaround then its not too bad.

Eurofighter · 13 Aug 2020 at 21:50

Well, it was picked up today, they wanted just the screen part of the monitor, no cables or stand.