No Signal & CPU light.

Joanne62 · 7 Aug 2020 at 01:17

Bought for my son and only had in 2 days and this is what keeps happening. CPU temperature and everything was normal he was just playing a game with his fiancée and the computer shut down and this is what happens now https://streamable.com/zt19yy any ideas anyone?

thanks,

sadat · 7 Aug 2020 at 01:21

What motherboard do you have. It may be worth checking the debug LEDs if you have them

Joanne62 · 7 Aug 2020 at 01:24

sadat said:
What motherboard do you have. It may be worth checking the debug LEDs if you have them

MSIMAG X570 TOMAHAWK WIFI (AMD AM4) DDR4 X570 ATX Motherboard
Socket AM4, X570 Chipset,Supports 3rd Gen AMD Ryzen™, 4x DDR4, PCIe x16 4.0, 6x SATA 6Gb/s connectors, 2x USB 3.2 Gen1 connectors, 2x PCIE Gen4 M.2 Slot, WIFI 6, Bluetooth v5

When He restarted it a few time’s the VGA light was on also and GFX card fans or MB fan was both not working.

sadat · 7 Aug 2020 at 09:16

okay that doesn't look promising. Can you try to reset the bios or flash the latest version of the bios.

Joanne62 · 7 Aug 2020 at 10:55

sadat said:
okay that doesn't look promising. Can you try to reset the bios or flash the latest version of the bios.

I reset the Bios and it worked again damn got me worried :eek:

pigeonguyuk · 7 Aug 2020 at 14:16

Mine is currently on route to OCUK for the exact same issue. But resetting the CMOS had no effect. Luckily the CPU also being checked at same time. Hopefully get an update on RMA over weekend, was nice be told testing still happens on Sat/Sundays and also DPD have a sunday night pick up

hominid · 7 Aug 2020 at 15:08

The only thing I'd add, and probably no the source of your issues, is I would use 2 different cables from the PSU to GPU. You have one that is daisy-chained to both power inputs to the GPU, with power hungry GPU's this is not a good idea and it's best to keep the current down in the cables and use 2 separate cables one for each 8-pin.

I'd also update the bios, if you can, as you are having issues as it stands.

Joanne62 · 7 Aug 2020 at 17:16

hominid said:
The only thing I'd add, and probably no the source of your issues, is I would use 2 different cables from the PSU to GPU. You have one that is daisy-chained to both power inputs to the GPU, with power hungry GPU's this is not a good idea and it's best to keep the current down in the cables and use 2 separate cables one for each 8-pin.

I'd also update the bios, if you can, as you are having issues as it stands.

Yeah my problem is solved was a CMOS error reset it and sorted it.

random_matt · 7 Aug 2020 at 18:05

As above, never use one gpu cable. Can you imagine going that route on my radeon vii.

sadat · 7 Aug 2020 at 20:29

pigeonguyuk said:
was nice be told testing still happens on Sat/Sundays and also DPD have a sunday night pick up

Didn't know that thanks

Joanne62 said:
Yeah my problem is solved was a CMOS error reset it and sorted it.

great to hear...enjoy

random_matt said:
that route on my radeon vii

what is your experience with the vii. I simply loved that design - such beauty.

random_matt · 7 Aug 2020 at 21:51

sadat said:
Didn't know that thanks

great to hear...enjoy

what is your experience with the vii. I simply loved that design - such beauty.

Hot, not so hot if you can put up with fans on higher rpm which is noisy. I run mine at about 75-80c, too loud otherwise. I personally would not recommend over a 2070 super/2080, unless you find the rare thing at a good price.

sadat · 7 Aug 2020 at 21:53

^^^thanks for sharing. Such a shame as it looks so flipping great.