its must be hard times for many people - customer twitter reps etc.
It may sound harsh what I wrote but I actually helped JL cs out by giving him the correct info pretty sure most would have moaned or not bothered, clearly he needed help since his own departments were not.
JL and any retail outlet they need a blunt reality check at this time, you either move with the times or you get left behind, and that is the worry they don't seem to be adjusting here hence why many on the internet are suggesting JL won't be around for much longer.
Any company that says no to money and can't get the basics right imo is going to struggle hard.
Obviously I don't want JL or any retail place to go bust, I still have a JL warranties with them and I will continue to support JL next month with my next purchase.