Kinda as title, has anyone here ever appealed against one of FedEx's charges for delivering good from outside the EU? If not does anyone know if you can? (I assume so as this isn't Nazi Germany, but you never know).
Quick summery of events: Bought a set of four LED lights off Amazon in March, one didn't work, contacted seller and complained, was told they would send me a warranty replacement one when they could but they were now out of stock as their factory in China was quarantined so they couldn't bring any more stock in, I couldn't really complain about that so okay I waited a while and messaged again in June, they apologised for the delay and said they would send one right out, a few weeks later it arrived.
That's where I thought the story ended except a few weeks later I received a £17 bill from FedEx for customs charges and administration fees. Apparently according to them the bulb had come direct to me from the UK sellers factory in China. I know most people on this forum are good with technology but in case anyone reading isn't, £17 is significantly more than the value of a LED bulb, especially considering the one in question was a warranty replacement so technically worthless.
I'm not really sure what to do here, but I feel I should defiantly try to fight this as I never consented to import anything so feel it's unfair I'm being charged more than the value of an item to receive a warranty replacement for it from a seller just because said seller tried to save on postage by having the factory post straight to me instead of sending it to their UK base then to me.
Quick summery of events: Bought a set of four LED lights off Amazon in March, one didn't work, contacted seller and complained, was told they would send me a warranty replacement one when they could but they were now out of stock as their factory in China was quarantined so they couldn't bring any more stock in, I couldn't really complain about that so okay I waited a while and messaged again in June, they apologised for the delay and said they would send one right out, a few weeks later it arrived.
That's where I thought the story ended except a few weeks later I received a £17 bill from FedEx for customs charges and administration fees. Apparently according to them the bulb had come direct to me from the UK sellers factory in China. I know most people on this forum are good with technology but in case anyone reading isn't, £17 is significantly more than the value of a LED bulb, especially considering the one in question was a warranty replacement so technically worthless.
I'm not really sure what to do here, but I feel I should defiantly try to fight this as I never consented to import anything so feel it's unfair I'm being charged more than the value of an item to receive a warranty replacement for it from a seller just because said seller tried to save on postage by having the factory post straight to me instead of sending it to their UK base then to me.