Help identifying problem

Bisterbo · 18 Sep 2020 at 07:17

Hi, I purchased and built (with help of a friend) a gaming PC about a year ago, but it's presenting a problem that neither of us can figure out. Whenever I play on high settings, the PC restarts itself. At first he thought it was the GPU overheating, but after installing a program that shows the temp, it shows that it hovers between 60 - 65 celcious (and acording to my friend thats fine, you guys let me know if you agree, because I have no clue).

Maybe relevant info?:
CPU: i9 9900k 3.6 GHz 8-Core
CPU Cooler: Corsair H100i RGB Platinum 75 CFM
Motherboard: ASUS ROG MAXIMUS XI FORMULA ATX LGA11151
RAM: G.SKill Trident Z RGB 32 GB DDR4-4000 CL18
Storage: Samsung 970 Evo Plus 1TB M.2-2280 NVME SSD
GPU: Gigabyte GeForce RTX 2080 Ti 11 GB AORUS XTREME WATERFORCE
Power Supply: Corsair 850 W 80+ Platinum Certified Fully Modular ATX

Game: Black Desert Online

Restart Occurs when: Playing on Max settings. Also cut scenes in game, even when playing on lower settings.

If you need any more info, please ask, and i'll do my best to provide it.

Thanks in advance!

Joxeon · 18 Sep 2020 at 07:20

Is anything overclocked?

Bisterbo · 18 Sep 2020 at 07:23

No, my friend wanted to overclock the CPU at first, but neither he nor I posess the skills or knowledge required to do so, so we left it alone.

Lartyconshayo · 18 Sep 2020 at 07:35

Did you check cpu temps as well ? Can you look at the windows event logs. See what that says. Is the program HWinfo for the temp check ?

Joxeon · 18 Sep 2020 at 07:35

I'd probably start by running memtest to rule out the ram.

orbitalwalsh · 18 Sep 2020 at 07:40

Might be the Corsair AIO ... 360 rad normally for that CPU

Bisterbo · 18 Sep 2020 at 07:53

@Lartyconshayo CPU temps 60 - 65 aswell. Not sure how to look at the windows event logs (or what they are for that matter). The program for temp check is riva tuner statistics i believe.
@Joxeon how would i go about doing that?
@orbitalwalsh is that the cpu cooler? meaning a bigger one? CPU temps are 60 - 65 celcious when restart occurs.

Lartyconshayo · 18 Sep 2020 at 07:56

I don't check logs myself ( not had an issue for a while ) but this seems to cover it

https://www.partitionwizard.com/partitionmagic/windows-10-crash-log.html

Semple · 18 Sep 2020 at 08:00

If it's performing a restart, the first point of call to me would be to check the PSU. Do you or your friend have a spare PSU you could borrow to hook up and test it out.

From there it's a case of swapping out which components you can until you find the culprit.

Bisterbo · 18 Sep 2020 at 08:03

@Semple unfortunately all friends and aquaintances are laptop / apple users, so no PSU available to me. is there a way i could diagnose if its the PSU without a spare one?

Bisterbo · 18 Sep 2020 at 08:18

@Lartyconshayo should i ramp up the game settings to cause the pc to restart so i can check logs? or would that be unhealthy/unadvisable?

Plec · 18 Sep 2020 at 08:23

Have you unplugged everything and then plugged back with minimum components connected (reattach even the connectors/memory you need to run the minimum setup - ignore CPU for now):

CPU/Cooler (don't uninstall yet)
1 stick of memory (alternate sticks)
PSU (pull all connection and reattach those that are needed)
Use iGPU on the CPU

Test -if it works reinstall GPU, test again.

If the same result - then ideally you need to try a skeleton setup outside of the case and bridge the PW pins to get it started to rule out shorting.

Bisterbo · 18 Sep 2020 at 08:34

@Plec i believe my friend did all that (he took out everything and we used the PC without the case all laid on a table, and i remember him disconecting and connecting stuff and doing the alternating ram thing)

Deleted member 77746 · 18 Sep 2020 at 08:35

Check the systems event log, may point to something may not but worth a check.

Bisterbo · 18 Sep 2020 at 08:38

@Bouton Aide i raised the game settings to cause a restart, and now i have the logs, but i have no idea what they mean. there are like 50-100 logs within a minute when the restart happened, how can i give you the information to see if the answer is there?

Deleted member 77746 · 18 Sep 2020 at 08:38

Bisterbo said:
@Bouton Aide i raised the game settings to cause a restart, and now i have the logs, but i have no idea what they mean. there are like 50-100 logs within a minute when the restart happened, how can i give you the information to see if the answer is there?

either take a screenshot or upload the logs n share it

Reboots on high settings is usually heat related and/or driver issues.

Very hard to pinpoint. Can you confirm it doesn’t happen when you put the settings to medium or low? What game is it?

Bisterbo · 18 Sep 2020 at 08:40

@Bouton Aide i have the screen shot but cant figure out how to add an attachment here, sorry im very bad with technology

Deleted member 77746 · 18 Sep 2020 at 08:42

Bisterbo said:
@Bouton Aide i have the screen shot but cant figure out how to add an attachment here, sorry im very bad with technology

Stick it in one drive or sign up to a mega no account for file sharing or something? You don’t upload it ere you have to use an external site and paste the links.

Bisterbo · 18 Sep 2020 at 08:46

@Bouton Aide https://drive.google.com/file/d/1OV9E-WMkzPMK7FofEy55zTrqCaernF3u/view?usp=sharing

Plec · 18 Sep 2020 at 08:47

Try @Bouton Aide suggestions.

Bisterbo said:
@Plec i believe my friend did all that (he took out everything and we used the PC without the case all laid on a table, and i remember him disconecting and connecting stuff and doing the alternating ram thing)

It sounds as though your friend has done all that he can do with the components he has to hand.

PSU is a strong contender given fault - but unfortunately could equally be the GPU (or other), thanks to ambiguity of PC fault diagnosis. Another PSU or GPU would be great to test (realise you're stuck) - but it's quite a specific problem so would need to be a high end card to draw similar power to affect MB/PSU in the same way.