*** Update 14-09 ***
I escalated my query with a manager and thankfully OcUK have sorted the problem and I'm very relieved with the eventual outcome. I believe delivering excellent customer service is still high on OcUKs agenda but I guess they have been overwhelmed the last few days - as you can imagine.
I will obviously still need to wait as stock is scarce, but I won't have to wait from the back of the queue. Thank you OcUK.
******************
Hello All,
I've been holding off posting on here as you can imagine I've been climbing the walls and wanted OCUK to receive the RMA and advise on next steps.
Yes, I was lucky enough to receive an MSI 3080 Ventus OC. I was UNLUCKY it was DOA.
I appreciate the exceptional current situation Re. demand and simply no stock, but what if you had to send your card back RMA. Would you expect to receive the replacement card on next stock allocation or would you expect to be placed to the back of the queue, basically rendering your launch day order useless and may as well of placed an order 7 days later....
I appreciate, those that are in a queue waiting allocation on the face of it wouldn't WANT to see that happen, but place yourself in the customers position and what would be the right thing to do?
I'm just looking for opinions, or anybody familiar with the RMA small print/legal obligations.
Out of interest, has anyone else experienced any RMA on the 3080s?
T
I escalated my query with a manager and thankfully OcUK have sorted the problem and I'm very relieved with the eventual outcome. I believe delivering excellent customer service is still high on OcUKs agenda but I guess they have been overwhelmed the last few days - as you can imagine.
I will obviously still need to wait as stock is scarce, but I won't have to wait from the back of the queue. Thank you OcUK.
******************
Hello All,
I've been holding off posting on here as you can imagine I've been climbing the walls and wanted OCUK to receive the RMA and advise on next steps.
Yes, I was lucky enough to receive an MSI 3080 Ventus OC. I was UNLUCKY it was DOA.
I appreciate the exceptional current situation Re. demand and simply no stock, but what if you had to send your card back RMA. Would you expect to receive the replacement card on next stock allocation or would you expect to be placed to the back of the queue, basically rendering your launch day order useless and may as well of placed an order 7 days later....
I appreciate, those that are in a queue waiting allocation on the face of it wouldn't WANT to see that happen, but place yourself in the customers position and what would be the right thing to do?
I'm just looking for opinions, or anybody familiar with the RMA small print/legal obligations.
Out of interest, has anyone else experienced any RMA on the 3080s?
T
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