My VM has been rock solid and reliable for the past 3 years, currently on VM350, always hitting 350-380 average with sub 20ms pings to pretty much all UK/EU based hosts and there has never been any congestion issues in my town etc. VM Hub is in modem mode connected up to a full suite of UniFi gear
2 nights ago whilst playing CSGO my ping rocketed and caused major lag so I had to come off, and noticed my pings to the likes of 1.1.1.1 or 8.8.8.8 or 9.9.9.9 were on average 20-60ms with frequent spikes of 200ms+ - rebooting the VM Hub and all my kit made no difference, so I enabled a TB Monitor and pretty much since every night around 5pm until around 11pm my latency just goes through the roof, to the point I cant play CSGO, the lads can't play Fornite or FallGuys because of the lag - I cant tell you how mad the kids get!!! A few mates in the next village dont have issues so I assume there is no issue in the town itself. I am aware that Gig1 is now available in my area so i'm not sure if that's causing issues or there has been a huge uptake in customers in my area?
I know how painful it is to ring VM tech support and get through to anyone useful that doesnt make me do a ton of 1st line trouble shooting, but how would you approach speaking to them to report this? Speedtests dont show the true issue but do the guys in the call centre look at TB quality monitors and recognise them as issues?
Here is my current graph, the red packet loss from 2am to 8.30am is because I got issued a new IP by them as I woke up to a different one and changed this in TB
As you can see, my average ping most of the day is sub 20ms, then at 5pm boom it rockets off!