W10 Keeps Crashing

doodah · 30 Sep 2020 at 14:58

Strange issue with my main rig. I leave it on a lot and a few times a month I would return to it, it looked fine until I started using it. The mouse moves but clearly something (possible Explorer) has crashed as it doesn't really respond; right clicking on the bottom toolbar shows options and it would let you try and open Task Manager but wouldn't, also cycling through Alt + Tab - the animation works but you can't actually switch. I had to physically reset the PC as a solution and then my PC weirdly cold boots the first time after, boots fine the 2nd time but telling me it shut down in a funny way and finally I reset in POST to boot up normally.

The crashing in Windows always happened when I am away but it just happened whilst using it. Not doing anything strange at the time - browsing, Spotify open. I have just cleared Explorer's history and run sfc /scannow and chkdsk in CMD - no errors. My PC just updated to W10 2004 but the problem existed before the update.

Any ideas?

sgavan · 1 Oct 2020 at 09:07

I had this very same issue and since I stopped the Gigabyte Aorus software not had it happen again, was getting it a few times a week, nothing for about a week now. I also updated my nvidia drivers, but not sure if that helped

doodah · 1 Oct 2020 at 11:08

Lol it's just done it again as I read your reply, it's listening!

This time Chrome was unresponsive, I could open and close AnyDesk, Word attempted to open but wouldn't, task manager was accessible and let me force close Chrome, it wouldn't let me sign out or restart the machine though.

Edit - I might be barking up the wrong tree here but wonder if it's hardware related. I remember when I got my 3700X I think I needed to up my SOC voltage slightly, and with a recent BIOS update my settings went back to default. Doing some more digging.

Edit - Event Viewer doesn't show much. It mentions the crash but only after the event, no logs just before or during the crash.

LoadsaMoney · 1 Oct 2020 at 17:27

Fast boot ?

sgavan · 1 Oct 2020 at 18:39

Try disabling hardware acceleration in Chrome, Im wondering if nvidia somehow messed up with a driver, which may have caused issues with the 3080 crashing as well. I would try the chrome acceleration and stop any gpu related software, I only use the nvidia drive not the geforce experience

doodah · 2 Oct 2020 at 10:13

LoadsaMoney said:
Fast boot ?

Que?

sgavan said:
Try disabling hardware acceleration in Chrome, Im wondering if nvidia somehow messed up with a driver, which may have caused issues with the 3080 crashing as well. I would try the chrome acceleration and stop any gpu related software, I only use the nvidia drive not the geforce experience

Will give it a go, thanks. Hiliarious if it was that as I still have problems with Chrome on my Note 9 and have done for months.

doodah · 22 Oct 2020 at 10:53

Been using FF for a couple of weeks now and the problem subsided but it's getting worse again. It honestly feels like my rig is sick and getting worse

.

I have noticed another symptom, when browsing the internet pages will become unresponsive or slow. On rare occasions I can restart the PC to counteract it but usually, I catch it too late so it blocks me from restarting through Windows.

I will re-install Windows, I just can't be ****.

Edit - for some strange reason, some of these hard restarts cause my Spotify to ask me for log in details again :confused:

.

0sborne · 22 Oct 2020 at 16:48

doodah said:
Strange issue with my main rig. I leave it on a lot and a few times a month I would return to it, it looked fine until I started using it. The mouse moves but clearly something (possible Explorer) has crashed as it doesn't really respond; right clicking on the bottom toolbar shows options and it would let you try and open Task Manager but wouldn't, also cycling through Alt + Tab - the animation works but you can't actually switch. I had to physically reset the PC as a solution and then my PC weirdly cold boots the first time after, boots fine the 2nd time but telling me it shut down in a funny way and finally I reset in POST to boot up normally.

The crashing in Windows always happened when I am away but it just happened whilst using it. Not doing anything strange at the time - browsing, Spotify open. I have just cleared Explorer's history and run sfc /scannow and chkdsk in CMD - no errors. My PC just updated to W10 2004 but the problem existed before the update.

Any ideas?

Are you running any overclocks? If so, remove them initially and see if it's more stable.

doodah · 22 Oct 2020 at 17:23

0sborne said:
Are you running any overclocks? If so, remove them initially and see if it's more stable.

No, running at stock at the moment.

0sborne · 23 Oct 2020 at 13:00

doodah said:
No, running at stock at the moment.

Have you tried disabling fast startup?

https://www.windowscentral.com/how-disable-windows-10-fast-startup

Get your drives up to date as well as Windows. Hopefully this isn't hardware :confused:

doodah · 27 Oct 2020 at 14:29

0sborne said:
Have you tried disabling fast startup?

https://www.windowscentral.com/how-disable-windows-10-fast-startup

Get your drives up to date as well as Windows. Hopefully this isn't hardware

Disabled and I reverted all settings to default just in case (only changing the memory speed back to 3600 and stealth mode for the RGB). A new issue seems to have popped up, I am constantly getting the disconnected Windows sound play as if someone is pulling out a device repeatedly. I think that may be more e.g. my mouse cable is damaged etc.

mysticsniper · 28 Oct 2020 at 10:14

Ignore

LoadsaMoney · 28 Oct 2020 at 15:18

0sborne said:
Have you tried disabling fast startup?

https://www.windowscentral.com/how-disable-windows-10-fast-startup

Get your drives up to date as well as Windows. Hopefully this isn't hardware

Yeah thats it, i had to disable that, as after every 7 days or so, id be getting major slow down, programs taking an age to open, mouse taking ages to move etc...., so had to do a restart all the time, disabled the fast startup, and no more probs.

doodah · 30 Oct 2020 at 11:32

0sborne said:
Have you tried disabling fast startup?

https://www.windowscentral.com/how-disable-windows-10-fast-startup

Get your drives up to date as well as Windows. Hopefully this isn't hardware

Disabled but had another episode last night. It was after leaving the computer unused for several hours, started using it again and noticed YouTube was stalling/skipping (audio was fine). The screen did that thing again where it dims so instantly realised what it was but it was too late, restart and shut down stopped working.

pc-guy · 1 Nov 2020 at 07:57

doodah said:
Been using FF for a couple of weeks now and the problem subsided but it's getting worse again. It honestly feels like my rig is sick and getting worse .

I have noticed another symptom, when browsing the internet pages will become unresponsive or slow. On rare occasions I can restart the PC to counteract it but usually, I catch it too late so it blocks me from restarting through Windows.

I will re-install Windows, I just can't be ****.

Edit - for some strange reason, some of these hard restarts cause my Spotify to ask me for log in details again .

I had this problem when moved to 2004 version.

went back to 1909 and no issues.

liltimmy · 3 Nov 2020 at 19:20

Do you use the same extensions on both FF and chrome? Could be a malicious one.

Any resources being hogged in task manager when it crashes/stutters?

Up to date chipset drivers for AMD?

I'm assuming it never actually BSODs?

doodah · 4 Nov 2020 at 11:17

On 2004 now.

liltimmy said:
Do you use the same extensions on both FF and chrome? Could be a malicious one.

Any resources being hogged in task manager when it crashes/stutters?

Up to date chipset drivers for AMD?

I'm assuming it never actually BSODs?

Yeah, no BSODs. Only installed a couple of ad-blockers on FF and will note down task manager behaviour next time.

Edit - and just installed latest chipset drivers.

liltimmy · 4 Nov 2020 at 14:33

Which ad-blockers do you use?

Assuming it will last without crashing and if you don't want to reinstall and it keeps happening you could try out tron

pc-guy · 5 Nov 2020 at 14:00

doodah said:
On 2004 now.

Yeah, no BSODs. Only installed a couple of ad-blockers on FF and will note down task manager behaviour next time.

Edit - and just installed latest chipset drivers.

have you tried roll back to 1909.

doodah · 5 Nov 2020 at 14:30

Will check out ad-blocker(s) and I haven't tried rolling back to 1901 - will have that as a last resort.

Thought I was having another episode again as the forum was acting really weird and it seemed like the 'internet unresponsive' symptom, all fine now and just realised the NDA for the new Ryzen chips has just lifted so that might explain why OcUK was being slow

.