DON'T BUY MSI THEY MIS-SOLD TOP SPEC GT SERIES LAPTOPS with MXM Graphics

Plec · 11 Mar 2020 at 00:19

MiSJAH said:
NVM.

I rushed over here for, "NVM"

Was hoping you had some good news - keep fighting the good fight.

Baileyuk · 26 Mar 2020 at 19:21

Hi everyone, been a while since this issue occured,

So its coming up to nearly 3 years since the upgrade program. and MSI have decided to screw the pooch once again in the UK market. At the time of the upgrade program we was promised (and I asked) if we would receive brand new warrenty with the third year warrenty care cover if it had already been applied.

MSI replied with yes. A few weeks back my internal keyboard stopped working correctly I have been going back and fourth in exchanges with MSI who will not honour the warrenty cover, who charged us standard Retail price for a GPU upgrade from 980m to gtx 1080 and the 6th gen to 7th gen cpu (in my case £750) payment was issues by international bank transfer with a iban code i think this resulted in approx £50-60 extra fees to myself as no other alternative uk bank transfer/payment method was offered.

Anyway MSI wont honor what they said at the time weith the warrenty despiter screenshot proof provided to them that it was the arrangement and chargeing me 91 euros for a replacement keyboard for the GT73VR that isnt even the original oem part

https://i.imgur.com/IQKO3DL.jpg[/img]

https://i.imgur.com/jdm3r0d.jpg[/img]

[URL='https://i.imgur.com/oQuzUH3.jpg[/img?fbclid=IwAR2BqwrNm8HB_xsH6uXfqt24gyy2P38HLd7pL16W8aadwYQ-BwEtG271jkY']https://i.imgur.com/oQuzUH3.jpg[/img[/URL]]

[img][URL='https://i.imgur.com/pkeU6Ns.jpg[/img?fbclid=IwAR1Lq4YRJwh5FR5Kt47FqdLISqSJSHgIi_10INOmTXywaSc0u-UvvGA-RLI']https://i.imgur.com/pkeU6Ns.jpg[/img[/URL]]

[img][URL='https://i.imgur.com/dPC45Hy.jpg[/img?fbclid=IwAR22zLzTooZau7D77NTqzVjV7Zh5Pf-03LzGLLnDnUZuqAkAvO9x59ImNx4']https://i.imgur.com/dPC45Hy.jpg[/img[/URL]]

(sigh can a mod fix these image links i hate forums :( was told to copy and paste link by a friend xD)

MiSJAH · 26 Mar 2020 at 19:34

Images for the above post:

Teknobry · 26 Mar 2020 at 22:07

Baileyuk said:
Hi everyone, been a while since this issue occured,

So its coming up to nearly 3 years since the upgrade program. and MSI have decided to screw the pooch once again in the UK market. At the time of the upgrade program we was promised (and I asked) if we would receive brand new warrenty with the third year warrenty care cover if it had already been applied.

MSI replied with yes. A few weeks back my internal keyboard stopped working correctly I have been going back and fourth in exchanges with MSI who will not honour the warrenty cover, who charged us standard Retail price for a GPU upgrade from 980m to gtx 1080 and the 6th gen to 7th gen cpu (in my case £750) payment was issues by international bank transfer with a iban code i think this resulted in approx £50-60 extra fees to myself as no other alternative uk bank transfer/payment method was offered.

Anyway MSI wont honor what they said at the time weith the warrenty despiter screenshot proof provided to them that it was the arrangement and chargeing me 91 euros for a replacement keyboard for the GT73VR that isnt even the original oem part

(sigh can a mod fix these image links i hate forums was told to copy and paste link by a friend xD)

https://i.imgur.com/IQKO3DL.jpg[/im...PrwvAhrSUMWRXhrbHEgxw4ZepahnOg4g8FY63mGRN9LU8

Baileyuk · 8 Apr 2020 at 02:00

update on it, msi have decided to honor it afterall saying "We can collect your unit for warranty service as a special case"

Teknobry · 8 Apr 2020 at 19:58

Baileyuk said:
update on it, msi have decided to honor it afterall saying "We can collect your unit for warranty service as a special case"

Result!! Shame you have to fight tooth and nail to get there but well done.

MiSJAH · 10 Apr 2020 at 07:04

I'm not surprised by MSI's actions at all. MSI's ability to interact with their high ticket customers is appalling.

dragonslayer · 14 Apr 2020 at 00:37

Not surprised there's a lawsuit going on against them they're a piece of **** they once made a FB post telling you to give the Nvidia cards they make positive reviews and they'll pay you for it but don't give their AMD parts positive reviews and since that day I don't touch anything to do with MSI

1Dustin · 12 Oct 2020 at 17:20

Not in the habit of brining up old threads... but it's not a little ironic MSI are being **** heads again, for not just scalping, but doing exactly what has been reported in this thread.

Plec · 12 Oct 2020 at 17:29

1Dustin said:
but it's not a little ironic MSI are being **** heads again, for not just scalping, but doing exactly what has been reported in this thread.

Not sure @MiSJAH would use the word 'ironic'. He would probably use: 'true to form'...

MiSJAH · 12 Oct 2020 at 20:57

1Dustin said:
Not in the habit of brining up old threads... but it's not a little ironic MSI are being **** heads again, for not just scalping, but doing exactly what has been reported in this thread.

What is MSI doing now?

Give us some further details, please.

MiSJAH · 12 Oct 2020 at 21:00

Plec said:
Not sure @MiSJAH would use the word 'ironic'. He would probably use: 'true to form'...

Plec · 12 Oct 2020 at 21:01

MiSJAH said:
What is MSI doing now?

Give us some further details, please.

I presume he's referring to this - blew up a few days ago:

Rroff · 12 Oct 2020 at 21:01

MiSJAH said:
What is MSI doing now?

Give us some further details, please.

A subsidiary of MSI was selling new Ampere graphics cards, direct from MSI, at twice their retail price while there was a shortage of retail stock in MSI's normal channel.

Plec · 12 Oct 2020 at 21:06

Rroff said:
A subsidiary of MSI was selling new Ampere graphics cards, direct from MSI, at twice their retail price while there was a shortage of retail stock in MSI's normal channel.

^^^This - but MSI imply that it was a essentially a one man band with the ability to act with full autonomy so they could not be responsible for one persons actions/prices etc, excuses, etc...

...and have now assured us it can't happen again.

Rroff · 12 Oct 2020 at 21:07

One has to wonder why someone made an account just to post (bump) in this thread mind.

Rroff · 12 Oct 2020 at 21:10

Plec said:
^^^This - but MSI imply that it was a essentially a one man band with the ability to act with full autonomy so they could not be responsible for one persons actions/prices etc, excuses, etc...

...and have now assured us it can't happen again.

I'm 50/50 on that - either they genuinely were caught out by it or are very aware their reputation couldn't take the hit as they dealt with it very quickly and decisively when it became news.

Plec · 12 Oct 2020 at 21:13

Rroff said:
I'm 50/50 on that - either they genuinely were caught out by it or are very aware their reputation couldn't take the hit as they dealt with it very quickly and decisively when it became news.

I have zero opinion TBH - it's something and nothing. It's like all things YouTube/Twitter - gets blown up out of all proportion before any hard facts have been attained...

Rroff · 12 Oct 2020 at 21:16

Yeah they have form - but circumstantial and all that. I found it interesting they didn't try to wriggle out of it or wall of silence which either means they intentionally did it and realised the optics weren't good when caught out or were caught out by the actions of a subsidiary.