Company trying to pull as fast one?

[wnb]

Back in 2018 we ordered and paid for a Sesspool from a local builders Merchant who then ordered the sesspool from their supplier who in turn ordered from the Manufacturer. I'm not sure but I think we received delivery direct from the manufacturer.

Today I received this email......


Good Afternoon/Morning


Following a review with the Accounts Payable Team in NMBS we have been advised that payment has not been received for the attached overdue invoices.


As per the agreed policy collection of this debt now falls directly between Kingspan Water & Energy Ltd and your company.


Please review and update on the reason for non-payment and what action is required to allow us to have this debt settled & cleared from our ledger.


Your prompt response would be greatly appreciated as due to the age of the debt, where no update has been provided, deliveries to your company invoiced via NMBS will be placed on STOP this month.



Kind regards

The invoice is not addressed to me it's addressed to supplier, I have been in touch with builders merchant and they confirmed that we have paid for the goods and have no idea why the manufacturer is trying to get payment from us.

As far as I'm concerned the only contract I have is with builders merchant and the manufacturer can go and do one.

Am i right? and how should I respond to the email. So far all they are going to do is to stop deliveries.

 

[Haggisman]

The invoice is not addressed to me it's addressed to supplier

[...]

how should I respond to the email.

"Good afternoon,

I'm afraid you have the wrong email address, this is XXX, not <suppliername>. Please update your records accordingly.

Thanks.

wnb"

 

[BUDFORCE]

Yea or show us the contract of sale you have with us etc.....

 

[ahar]

As far as I'm concerned the only contract I have is with builders merchant and the manufacturer can go and do one.

Worth checking the terms of the contract with the builders merchant, but that would seem right to me (unless the merchants Terms show differently)

However, the manufacturer may choose to stop supplying to your address anyway, as is their right

 

[BUDFORCE]

It's probably not them pulling a fast one as such, probably some numpty in their invoicing (whatever department) who doesn't have a clue what their doing.

 

[Feek]

Phone them and ask.

 

[wnb]

Phone them and ask.

I have tried, I gave up listening to how important my call is.

 

[wnb]

Worth checking the terms of the contract with the builders merchant, but that would seem right to me (unless the merchants Terms show differently)

However, the manufacturer may choose to stop supplying to your address anyway, as is their right

I've checked with the builder's merchant and they said ignore it. They can choose not to deliver to me but then I would have to order something first and I'm unlikely ever to need a sesspool again.

 

[dowie]

I have tried, I gave up listening to how important my call is.

Write to them then.

This is a GD thread where the answer literally is "I am not a shop"

Maybe the supplier didn't pay them? Maybe they've just got a total biff working in admin/accounts?

 

[ttaskmaster]

It sounds like someone somewhere along the line has simply not unticked the box that says "Billing address same as delivery address?".
That and someone has not paid their monthly account, which is more worrying as it may mean you won't get your cesspit delivered.

 

[Sui]

It sounds like someone somewhere along the line has simply not unticked the box that says "Billing address same as delivery address?".
That and someone has not paid their monthly account, which is more worrying as it may mean you won't get your cesspit delivered.

I dunno, I reckon the lead time is less than 2 years

 

[~Divine~Wind~]

You would think...

@wnb has it been paid for and installed?

 

[Azza]

What email? You never received an email.

 

[Deleted member 77746]

delete, move on