Hello all, looking for a bit of advice please.
On 26 September we bought a used Kia advertised with full service history from a small independent dealer.
At the time we were told they didn't have the booklet to hand as it was still on route to them for some reason with the second key. They also told us the service history could be obtained from a Kia dealer. Naively we believed them on both points and took the car away that day.
On the way home the oil sensor light has been coming on and off an amber warning and has continued to do so. 99% sure this is the pressure sensor as all levels etc are fine.
So we got home and firstly rang the local Kia dealer to ask about a. Getting the vehicles history and b. Getting the sensor replaced on warranty.
They informed us that they cannot provide any service history for their vehicles and they do not keep a central database. Another kia dealers phone system also confirmed this.
Also the earliest they can look at the car is I think Nov 11th which seems mad.
So we got on the phone to where it came from and they have spent the last 3 weeks giving every excuse under the sun as to why we haven't got the history from them yet. It boils down to they are chasing it from where they bought the car themselves but can't give a timeframe.
To their benefit they are offering to come and pick the car up (90 mins each way for us), fix the oil sensor issue and give it a service, but they can't give a definitive answer on the previous history.
What would you do? Are our rights on a 30 day timeline from the day we bought the car?
Is not providing the advertised history grounds to return and reject the car and if so what deadline should I give them?
Obviously I feel a bit of a plonker for not leaving the car with them until they had all documentation but hoping there's something we can do at least.
Cheers all
On 26 September we bought a used Kia advertised with full service history from a small independent dealer.
At the time we were told they didn't have the booklet to hand as it was still on route to them for some reason with the second key. They also told us the service history could be obtained from a Kia dealer. Naively we believed them on both points and took the car away that day.
On the way home the oil sensor light has been coming on and off an amber warning and has continued to do so. 99% sure this is the pressure sensor as all levels etc are fine.
So we got home and firstly rang the local Kia dealer to ask about a. Getting the vehicles history and b. Getting the sensor replaced on warranty.
They informed us that they cannot provide any service history for their vehicles and they do not keep a central database. Another kia dealers phone system also confirmed this.
Also the earliest they can look at the car is I think Nov 11th which seems mad.
So we got on the phone to where it came from and they have spent the last 3 weeks giving every excuse under the sun as to why we haven't got the history from them yet. It boils down to they are chasing it from where they bought the car themselves but can't give a timeframe.
To their benefit they are offering to come and pick the car up (90 mins each way for us), fix the oil sensor issue and give it a service, but they can't give a definitive answer on the previous history.
What would you do? Are our rights on a 30 day timeline from the day we bought the car?
Is not providing the advertised history grounds to return and reject the car and if so what deadline should I give them?
Obviously I feel a bit of a plonker for not leaving the car with them until they had all documentation but hoping there's something we can do at least.
Cheers all