What would cause this?

geekyadz · 29 Oct 2020 at 10:37

linwelin said:
So this morning i turned the monitor on and the same thing happens again i did take a screenshot of it but the artifacts not showing up in the screenshot. This dam monitor is just over 6 months old so i don't know if where i bought it from will replace it now or will i have to go through the whole process of contacting MSI and shipping it to them. I can see bit of a nightmare ahead with this

I will try my fire stick in it as a last resort and see what happens, but it only does this after the monitor has been off for a prolonged time.

Try firestick first. If that still shows it is the monitor.

Then back to supplier. If supplier not wanting to help then it's MSI

linwelin · 30 Oct 2020 at 11:03

Turned the monitor on this morning and got the artifacts on the MSI boot screen, but not on the firestick screen o.O

Wouldnt have anything to do with AMD Freesync would it ?

geekyadz · 30 Oct 2020 at 11:31

Video is private so we can't see it

linwelin · 30 Oct 2020 at 11:32

geekyadz said:
Video is private so we can't see it

should be good now

Akagi · 30 Oct 2020 at 11:33

Could be, but it seems we've established that it isnt the monitor itself.

It is likely the graphics card drivers, or the graphics card itself. Or the cable/connector on the screen or graphics card.

geekyadz · 30 Oct 2020 at 11:34

Acme said:
Could be, but it seems we've established that it isnt the monitor itself.

It is likely the graphics card drivers, or the graphics card itself. Or the cable/connector on the screen or graphics card.

You sure with that at the bottom of the screen?

linwelin · 30 Oct 2020 at 11:34

Acme said:
Could be, but it seems we've established that it isnt the monitor itself.

It is likely the graphics card drivers, or the graphics card itself. Or the cable/connector on the screen or graphics card.

Cant be the GPU i disconnected the HDMI lead going to the computer last night so only thing connected is the fire stick

Akagi · 30 Oct 2020 at 11:39

geekyadz said:
You sure with that at the bottom of the screen?

Video wasnt visible when I posted.

linwelin said:
Cant be the GPU i disconnected the HDMI lead going to the computer last night so only thing connected is the fire stick

So its an MSI monitor?

linwelin · 30 Oct 2020 at 11:40

Acme said:
Video wasnt visible when I posted.

So its an MSI monitor?

Yeah MSI MAG271CQR

Akagi · 30 Oct 2020 at 11:41

So dont plug anything into this screen, and turn it on. Does the splash screen have artifacting?

linwelin · 30 Oct 2020 at 11:43

Acme said:
So dont plug anything into this screen, and turn it on. Does the splash screen have artifacting?

The splash screen has artifacting, i will test it again tomorrow with nothing in any ports and see what it does just to be sure.

Akagi · 30 Oct 2020 at 11:44

Seems like it is the monitor then. Up to you if you think its worth sending back or not. Id be concerned that it might get worse.

geekyadz · 30 Oct 2020 at 12:56

Acme said:
Id be concerned that it might get worse.

This is what my concern is/was once the video was available

Chaos666 · 30 Oct 2020 at 13:04

I used to get similar "interlaced" lines on my previous Dell u2515h from time to time ,,, but that was easily solved by switching the monitor on and off ..
I later replace my DP cable and it was sorted..
in your case if its happening with the firestick as well as your pc I would point towards the monitor

adrichardson81 · 30 Oct 2020 at 14:37

It's the monitor - RMA it. How long have you had it? If you run any issues with the return, Which has a good summary of your rights.

linwelin · 30 Oct 2020 at 15:01

adrichardson81 said:
It's the monitor - RMA it. How long have you had it? If you run any issues with the return, Which has a good summary of your rights.

I phoned the place i purchased it from they said to contact MSI and ask them what to do, tried phoning to speak to someone but it all seems automated and no one to speak to so i opened a ticket on the website. The monitor is only 6 months old, i would have thought the place i bought it from would deal with it given how long iv had it, but seems not?

I hope it gets resolved soon, can't do without a monitor, but thanks everyone for all your help and advice, i appreciate it.

Chaos666 · 30 Oct 2020 at 19:28

was it ebay or some online store?

linwelin · 30 Oct 2020 at 19:31

Chaos666 said:
was it ebay or some online store?

Not sure i am allowed to directly name the company? but its ahem.. VERY good

Chaos666 · 30 Oct 2020 at 19:32

ok...

i would imagine that if you have invoice or another proof of purchase you can try contacting Msi yourself

geekyadz · 30 Oct 2020 at 19:46

linwelin said:
Not sure i am allowed to directly name the company? but its ahem.. VERY good

Begins with S?