Composite Front Door

Liquid_Entity · 4 Nov 2020 at 21:58

Last night there was a loud bang. Had no idea what it was, had a look around and couldn't see any reason for it. Anyway this morning saw the front door and there's a crack/split nearly all the way down it from the centre window piece.

No evidence of vandalism, no boot marks, scuffs where something hit it. It seems to me it just cracked/split. It was fairly cold outside last night and we had heating on til about 10pm last night so wondering if this is usual for a composite door.

No idea how old this door is as only bought home 3 weeks ago. Last google view search showed it had a diff door so definitely less than 2 years old.

pp111 · 5 Nov 2020 at 01:30

Looks to me like someone put a lot of pressure on it, but that would have been from the inside.

mattyg · 5 Nov 2020 at 01:40

Do they project anywhere near the hinges. Could be poorly adjusted

DampCat · 5 Nov 2020 at 01:49

Is the door closed properly in the first pic? It doesn't look very well aligned to the frame. It may have been poorly installed? It's very common to hear them crack and creak but I'll admit I've never seen one split.

Best to get someone out to take a look

Liquid_Entity · 5 Nov 2020 at 09:57

It gets a lot of sun in the afternoon and then it was quite cold the other night. First time I heard it crack (and split) in the 3 weeks we been here. It feels pretty well fitted, nothing lose or any gaps but I'm no expert.

Can this be repaired or is it a new door? I wish we had details of the door installation and any warranty. What are the chances of asking the estate agent if they could provide details of the previous owner for checking who they used to install etc?

Gav_r26 · 5 Nov 2020 at 11:02

Has it got any barcode stickers on it with info? Ours has one on the side next to the hinges, obviously only visible once opened. The trim around the window looks identical to our solidor.

Liquid_Entity · 5 Nov 2020 at 11:11

Just checked and there is nothing there

Gav_r26 · 5 Nov 2020 at 11:13

I've seen one somewhere on ours, but then again I did have the glass out at the weekend to swap it out, so it may have been on the inside of the window cut out.

Might be worth dropping solidor an email with your address and ask if they have any records.

Liquid_Entity · 5 Nov 2020 at 11:42

tried Solidor and they only sell to trade so won't have details of personal installations. Used their website to locate local fitters though. No answers though so probably on lockdown measures.

Gav_r26 · 5 Nov 2020 at 13:03

Ours was installed through our local fitter but the paperwork was from solidor had our details on for warranty reasons like this.

Liquid_Entity · 5 Nov 2020 at 13:16

I suspect they will give out that information if you were the owner of the door and had paperwork. I don't so I am going in blind. I don't think I will get anywhere with it but I live in hope.

Burned_Alive · 5 Nov 2020 at 13:20

Have you checked FENSA to see if it's registered?

Liquid_Entity · 5 Nov 2020 at 13:25

Find and order your FENSA certificate
We have found no records using your search criteria.

Miguél · 5 Nov 2020 at 16:50

It does look very similar to my Solidor too. if they weren't Fensa or Certass registered, they should have officially had the door signed off from local council bulding control. Have you searched the building register from your local council too, as it may say who the installer was?

If it wasn't signed off or you have no certificate for this, your solicitor didn't do a very good job

- or maybe they had put that they hadn't had any windows or doors installed recently on the property info form.

rexehuk · 5 Nov 2020 at 19:58

That looks like a door from distinction doors. Do you know which installer installed it? If you've bought house might be good to find out as it should carry full warranty for like 10 years.

It also doesn't have to be Fensa it could be certass