You'll get your email for your position in queue.
maybe not me, I only preordered 5600x yesterday
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You'll get your email for your position in queue.
maybe not me, I only preordered 5600x yesterday
Of course, this little plan also relies on getting a GPU
Congrats on the 3080FE man, mine just arrived this morning . Its going to have to sit here while I queue for the cpu though. My order was just before 2:15pm according to the confirmation, anxiously waiting my queue position on Monday. They weren't price gouging so I expect they got battered until they took the pre-orders offline. Could be a long wait for me, especially looking at new shiny stuff in boxes each day! I went in for the 5950x so my estimate was 30th November when I clicked order...expecting that will get pushed back though as I only just got in before they took pre-orders offline.
Well, here's my 5900X purchase experience...
OcUK I got as far as adding the cpu to my basket at 13:58. It wouldnt get any further, site had 502 gateway page or solid white screen.
An OcUK competitor (competitor 1) I placed an order in store on 04/11 so awaiting to hear about that one
Another competitor (competitor 2) I ordered at 2pm and the order and payment went straight through.
14:10 I received the order confirmaton, order no. and that I had paid for Saturday 7th delivery at £12.50 cost
17:23 I received the invoice status and delivery date 7th Nov. All good
Friday 06/11 00:45 I received an order status of my pre-ordered item. ETA 20/11... say what?!?
Friday 06/11 Requested call back. Never received one. I called most of the day and eventually got through to someone after a 45 minute wait
I was told I pre ordered an item on Thursday. I explaied this was nonsence as I ordered at 2pm and selected Saturday 07/11 delivery. The item was not showing pre order when I purchased it and I had paid for Saturday delivery at cost
The next time I looked at 3pm it was sold out.
I requested a manager callback but no-one called me back
My PC is being sold on Tuesday so in the meantime have ordered a 3800XT for £330.
Competitor 2 will be receiving an call tomorrow of me fuming at them.
I highly expect if I had selected ASAP Friday delivery instead of Saturday this would not have happened. All the 5900X will have been picked for Friday delivery, leaving none left for Saturday delivery (i.e. my item) even though I paid £12.50 for the Saturday delivery. No, I'm not happy at paying £12.50 for delivery that takes over 2 weeks!
Could you imagine if Apple had the same issues as AMD and Nvidia? Everyone ordering millions of phones on launch day but getting this kind of services from stores. The company would cave over night
Am I to assume this is the guys up in Bolton by any chance? I had the exact same experience if so! In the basket ordered and paid for multiple confirmations including the payment one by 2:12pm, paid for next day delivery stated the 6th delivery on said emails, so all was dandy until 8:45pm when I get an email about my pre-order stating it should arrive by the 20th I was like come again pre what now? They just said yeah we were busy soooo... had my queue position of 813 which I find a far departure from in stock and next day delivery and they aren't sure the 20th is going to happen either, they seem set on keeping the delivery money as they've mentioned it in the FAQ's too. I remeber the days of being able to go pre-order in advance you go put your name down and get said product on release it then went to put a deposit down and we will reserve you one, next we had pay for it upfront and get it on launch wheras now It's give us all the money and we might give you a product at some point we're not sure when though, this ain't no fu**ing kickstarter project they are multi billion dollar companies, it's just a crazy situation!!!!
Am I to assume this is the guys up in Bolton by any chance? I had the exact same experience if so! In the basket ordered and paid for multiple confirmations including the payment one by 2:12pm, paid for next day delivery stated the 6th delivery on said emails, so all was dandy until 8:45pm when I get an email about my pre-order stating it should arrive by the 20th I was like come again pre what now? They just said yeah we were busy soooo... had my queue position of 813 which I find a far departure from in stock and next day delivery and they aren't sure the 20th is going to happen either, they seem set on keeping the delivery money as they've mentioned it in the FAQ's too. I remeber the days of being able to go pre-order in advance you go put your name down and get said product on release it then went to put a deposit down and we will reserve you one, next we had pay for it upfront and get it on launch wheras now It's give us all the money and we might give you a product at some point we're not sure when though, this ain't no fu**ing kickstarter project they are multi billion dollar companies, it's just a crazy situation!!!!
This is a bug and should not be acceptable.it’s very easy to blow way past what you have in stock
Guys, you really need to know how these websites work to understand why something shows as in stock and then a pre order when you actually order.
The stock system and the website will be decoupled from each other and the website will only be updated every few minutes. That’s not normally an issue day to day but it creates problems when there are 10,000 people trying to buy the same product at the same time it’s very easy to blow way past what you have in stock. Changing this for a couple of launches every 2/3 years is disproportionate to the problem. New hardware releases are never this hyped or attract so many potential buyers and it’s very much the result of the current situation with everyone sat at home everyday with nothing to do and plenty of disposable income.
Even if that in stock figure was accurate at the time it showed it on your final check out screen, in the time it took you to press confirm order and the server actually processing your payment and order they will have had hundreds of other orders and that stock no longer exists by the time yours processes. It’s not allocated to you when you put it in your cart. As far as I am aware only one retailers system does that, everyone else it’s fastest to the payment processing and some types of payment take longer than others. That also just doesn’t apply to pc hardware, it’s only really things like concert/venue tickets that tend to be allocated on adding to cart.
I get that your frustrated but in reality there is nothing you can do about it or the retailer. The same thing happened on all the retailers sites around the world.
Keep calm and carry on and all that, venting frustrations at the internet isn’t going to help.
I've ordered many items that have been in high demand before - festival tickets and iPhones come to mind and never ordered and been told everything is all good then "no, you havent got one or it's not avaialble for 2, 3 or however many weeks"Guys, you really need to know how these websites work to understand why something shows as in stock and then a pre order when you actually order.
The stock system and the website will be decoupled from each other and the website will only be updated every few minutes. That’s not normally an issue day to day but it creates problems when there are 10,000 people trying to buy the same product at the same time it’s very easy to blow way past what you have in stock. Changing this for a couple of launches every 2/3 years is disproportionate to the problem. New hardware releases are never this hyped or attract so many potential buyers and it’s very much the result of the current situation with everyone sat at home everyday with nothing to do and plenty of disposable income.
Even if that in stock figure was accurate at the time it showed it on your final check out screen, in the time it took you to press confirm order and the server actually processing your payment and order they will have had hundreds of other orders and that stock no longer exists by the time yours processes. It’s not allocated to you when you put it in your cart. As far as I am aware only one retailers system does that, everyone else it’s fastest to the payment processing and some types of payment take longer than others. That also just doesn’t apply to pc hardware, it’s only really things like concert/venue tickets that tend to be allocated on adding to cart.
I get that your frustrated but in reality there is nothing you can do about it or the retailer. The same thing happened on all the retailers sites around the world.
Keep calm and carry on and all that, venting frustrations at the internet isn’t going to help.