Amazon refusing to refund for wrong item delivered that I returned.

[Dangerous Dave]

Could anyone please advise me whether i should use chargeback or make a Section 75 claim with my credit card provider?

One thing to keep in mind if you do charge back Amazon will likely close your account and blacklist the address.

I’d try and escalate again before going down that route.

 

[HungryHippos]

You can contact their Jeff@amazon email address for an escalation.

Google it to check but I think that winds up at the Amazon head office complaints.

They've sorted a couple of issues I've had over the years.

 

[LeMson]

I ordered a monitor off em, looked like the borrower's were shining little lights from top and bottom.

I was ill at time and paid £35 postage back. Got home realised no tracking just a signed postage, welp. Left it 3 weeks then got a refund after contacting live chat and showing them my crappy receipt lol

Felt like I should have drove it myself

 

[Neil King]

One thing to keep in mind if you do charge back Amazon will likely close your account and blacklist the address.

I’d try and escalate again before going down that route.

Even if i make a Section 75 claim which holds credit card provider liable too?

 

[Neil King]

You can contact their Jeff@amazon email address for an escalation.

Google it to check but I think that winds up at the Amazon head office complaints.

They've sorted a couple of issues I've had over the years.

Ok thanks, what should i put in the email?

 

[Lmg80]

That reminded me when I had to use the live chat about 6 weeks ago:

When saving live chat to HTML, make sure you do it just before the conversation ends. When the agent finishes off with "is there anything else I can do for you?" and you say "no, all good thanks", the chat window closes automatically, meaning that you lose the audit trail. So make sure you save the chat just before that last line!

Actually, whenever you open live chat, your prior convos will be above

 

[cyber69]

When I was building my last PC I ordered a Corsair M2 drive from Amazon and when it was delivered the actual drive was missing from the box. Amazon where quite helpful and believed me when I said it was missing and sent out a replacement no quibble.

 

[HungryHippos]

Ok thanks, what should i put in the email?

Just like you have here, outline your problem/complaint.

Normally, to have problems escalated, you should e-mail [email protected] or [email protected] but these departments should be only used as the last resort.

 

[Greebo]

I'd go down that route, asking them on their stance. They're normally pretty good with such issues.
I imagine Amazon could be tightening things up given they're mentioning weight checks. Lightly had numerous fraud type refund requests.

Been standard practice for ages that the just put returns over a scales and weigh it which the fraudsters no and make sure the brick or clay they send back weighs the same as the original item.

Too expensive for Amazon to open and check each returned item.

 

[Vanquish-Storm]

[email protected] isn't as helpful as it used to be because every man and his dog ends up emailing them haha

 

[the shadow]

Mail Jeff Bezos

 

[GeX]

Mail Jeff Bezos

As the return item?

 

[the shadow]

Tell em the shadow said sort it out

 

[Dave M]

An old story, I'd have hoped Amazon started checking returns better but who knows, they've had a busy year!

https://www.pcgamer.com/uk/psa-beware-of-fake-processors-being-sold-at-retail-sites/

 

[koooowweeee]

How much are the headphones and the remote? I would ask for them back

By the way. The Poco X3 is much cheaper at AliExpress