Free delivery option missing at check out

Griff7520 · 14 Nov 2020 at 23:10

Dont know if its a bug but I dont have an option for free delivery for forum members at check out, any one know if OCUK has stopped it. tia

paradigm · 15 Nov 2020 at 06:16

Griff7520 said:
Dont know if its a bug but I dont have an option for free delivery for forum members at check out, any one know if OCUK has stopped it. tia

Still there for me, regardless of if it’s a £7.99 basket (RM 2nd Class is free), or a £79.99 basket (DPD Next Day is free).

Is your forum account definitely linked properly?

sgavan · 15 Nov 2020 at 06:26

Happened to me as well, you have to register your forum account again and you will then get the option for free delivery

Randomface74 · 15 Nov 2020 at 07:01

Make sure ur logged in. Website doesn't make it easy to tell if ur logged in or not.

Griff7520 · 15 Nov 2020 at 09:45

heres a thing. I tried again just now and I put in 1 item I need and then went to basket to see if it was working today, and yes it was. so I added my other 2 items and went to basket and now free shipping is gone again. I am ordering 4 watercooling fittings and a bottle off coolant. I removed the coolant from the order and now free shipping is there again, any ideas what is happening lol

BUDFORCE · 15 Nov 2020 at 09:47

Griff7520 said:
heres a thing. I tried again just now and I put in 1 item I need and then went to basket to see if it was working today, and yes it was. so I added my other 2 items and went to basket and now free shipping is gone again. I am ordering 4 watercooling fittings and a bottle off coolant. I removed the coolant from the order and now free shipping is there again, any ideas what is happening lol

It's possible there is some me regulation on shipping that coolant which means they have to used tracked shipping which costs more?

I stress I'm guessing I'm not sure.

Griff7520 · 15 Nov 2020 at 09:49

I just tried 4 different types off coolant and each time the free shipping is not available, I remove the coolant and free shipping is back, looks like its coolant that's the problem. Will give ocuk a ring tomorrow and sort it...should be fun , another 50 minutes sat waiting for an answer!

Griff7520 · 15 Nov 2020 at 09:51

BUDFORCE said:
It's possible there is some me regulation on shipping that coolant which means they have to used tracked shipping which costs more?

I stress I'm guessing I'm not sure.

looks like it, dont think its ever happened before when I order coolant though.....will ask tomorrow cheers all

BUDFORCE · 15 Nov 2020 at 09:54

Griff7520 said:
looks like it, dont think its ever happened before when I order coolant though.....will ask tomorrow cheers all

When I used to brew beer, if I wanted co2 bulbs in my order, I couldn't get the free shipping option, I guess something to do with shipping pressurised gas bulbs, I appreciate coolant isn't pressurised gas but I'm guess there is something similar going on.

Surveyor · 15 Nov 2020 at 14:41

Same thing:

Dandle said:
I wanted some hard tube and coolant. Comes to just over £30 but there shipping is still £8.70 with no next day option.

Dandle said:
Found out what the issue was. If I add the coolant then the free shipping disappears.

Puppetmaster · 15 Nov 2020 at 15:13

Could it just be a weight vs price issue? If you add a high value item does it fix it

Dave M · 15 Nov 2020 at 16:45

Scilly islands? Only royalmail gives offshore on standard shipping - for larger items it has to go courier and they all treat offshore islands as a premium service so won't be included in free shipping.

Griff7520 · 15 Nov 2020 at 16:53

Puppetmaster said:
Could it just be a weight vs price issue? If you add a high value item does it fix it

ni, it seems to be the coolant that cause it

Dave M said:
Scilly islands? Only royalmail gives offshore on standard shipping - for larger items it has to go courier and they all treat offshore islands as a premium service so won't be included in free shipping.

Scilly islands ?...whats that got to do with anything, I live in Shropshire

cainer · 15 Nov 2020 at 16:58

Griff7520 said:
Scilly islands ?...whats that got to do with anything, I live in Shropshire

St Martins is one of the Scilly isle's islands

Dave M · 15 Nov 2020 at 17:00

Location looked exotic

Send a website or post in customer service in that case, shouldn't be an issue for chemicals etc for UK - maybe a problem with product setup or some new rules?

Griff7520 · 15 Nov 2020 at 17:42

Dave M said:
Location looked exotic

Send a website or post in customer service in that case, shouldn't be an issue for chemicals etc for UK - maybe a problem with product setup or some new rules?

no lol.....I am in exotic Shropshire haha

Stu999 · 15 Nov 2020 at 18:14

Have you asked in the customer service board?

dirtychinchilla · 15 Nov 2020 at 18:14

You can always send a request after for a refund on your shipping

Malevolence · 15 Nov 2020 at 19:06

billysielu said:
Website doesn't make it easy to tell if ur logged in or not.

The website doesn't make it easy for anything. It's horrible.

Griff7520 · 17 Nov 2020 at 09:10

just an update, phoned ocuk today and they did not know why the website is adding £8.70 delivery cost on coolants. It must be a bug so they took my order by phone and I got the free delivery.