Associate
I am giving OC a chance to deliver for a while longer, I had contemplated using them for a number of other items but have not even tried to search or purchase anything and have actually purchased elsewhere which i must say has been promptly delivered, including a 3090 for a production rig, and did not lack any communication.
I do feel somewhat let down by OC overall as my first purchase from them, as buying shouldnt be painful, after all this isnt being custom built for us. Yes, demand exceeded production and we are all well aware, but there needs to be some sort of positive action in terms of communication. Simply saying it not our fault, wears thin when OC took orders and money but did not close the numbers off when it became obviously unmanageable. GPU's are not their only product and therefore can not have 100% of their attention. But the sheer scale of orders and money taken does warrant a concerted effort, if only to manitain future loyalty and prevent loss of custom.
Transparancy is the game, it takes a few miniutes on a monday to report status by supplier. an Example would be 'We are unable to get any info from MSI on any cards since our last delivery although we have we have followed up numerous times. our order is in for a sizable quantity but lack of supplier communication means as of today we do not expect any delivery this week -therefore MSI customers please check back next monday'. This type of communication shows that OC are working on solving the issue, and they actually care! which some people doubt, it shows they are taking action by following up, and keeping customers updated as to when there might be further news.
Currently customers have to check our emails to see queue position and constantly check the forum for any news. Anxious customers need expectations handled instead of having to visit the forum constantly which gives rise to ranting. A little effort could avoid the majority of the negativity and go a long way to gaining trust.
I do feel somewhat let down by OC overall as my first purchase from them, as buying shouldnt be painful, after all this isnt being custom built for us. Yes, demand exceeded production and we are all well aware, but there needs to be some sort of positive action in terms of communication. Simply saying it not our fault, wears thin when OC took orders and money but did not close the numbers off when it became obviously unmanageable. GPU's are not their only product and therefore can not have 100% of their attention. But the sheer scale of orders and money taken does warrant a concerted effort, if only to manitain future loyalty and prevent loss of custom.
Transparancy is the game, it takes a few miniutes on a monday to report status by supplier. an Example would be 'We are unable to get any info from MSI on any cards since our last delivery although we have we have followed up numerous times. our order is in for a sizable quantity but lack of supplier communication means as of today we do not expect any delivery this week -therefore MSI customers please check back next monday'. This type of communication shows that OC are working on solving the issue, and they actually care! which some people doubt, it shows they are taking action by following up, and keeping customers updated as to when there might be further news.
Currently customers have to check our emails to see queue position and constantly check the forum for any news. Anxious customers need expectations handled instead of having to visit the forum constantly which gives rise to ranting. A little effort could avoid the majority of the negativity and go a long way to gaining trust.
