Plex streaming PC to TV

adamg64 · 23 Nov 2020 at 07:41

Good morning people.

I have a burning question something ive trawled the internet for and having no luck this issue has been here for a year or two and still no success have found other ways to stream but no i want plex back.

I have been happy using plex to stream to my hisence TV from around 2016-19 but it stopped last year and i cannot get it back running.

I just cannot get it to add folders i want to stream ive updated the apps both media player and server and the options are just not there for me now has it been disabled?

PC is just full of media for my little girl and want access to it please.

Grimley · 23 Nov 2020 at 08:56

Shot in the dark but is the W10 firewall stopping it from streaming?

Pyr0m@nI@]{ · 23 Nov 2020 at 11:51

Have you created new libraries for the new folders, or added the folders to existing libraries?
If I access my plex server using a web browser, on the left hand side which lists the libraries, at the bottom there is a 'more >' button.
Clicking this brings up another side menu where I can pin libraries, or edit them.
There is also a '+' next to my server name which will add new libraries, selecting the content type etc.

ZXSpectrum · 23 Nov 2020 at 13:49

Its a common issue. I had the exact same with my Panasonic i use in my bedroom. It appears as if the latest version of the server requires a new version of the security for the app that isnt available for the OS on the TV and Panasonic are not interested in updating a firmware on a 4-5 year old tv so you will probably not be able to get it to work unless some clever bod had managed to make a firmware and get it onto the TV.

I just bought a £25 Amazon Firestick (Latest one with the HDMI CEC control) and it works better than the built in app ever did. Better wifi signal so less quality downgrade if the signal is low and the interface is nice and swift.

I think there is a way to get it working by the built in media player and DNLA but it doesnt get all the artwork etc..

Here is a thread on the plex forums about it. Panasonic TV app suddenly claiming server is offline - Plex Players / Smart TVs - Plex Forum I am pretty sure someone in there specifically mentioned hisense as well.

Hope that helps.

jpaul · 23 Nov 2020 at 14:49

yes - you can revert to an older version of the server - I did this on a PC where older channel apps were no longer working with a server update I had manually made
- downloads directory still had the original.

You can use a dnla server from a different provider too, as well as artwork, you can loose rewind/other functionality.

adamg64 · 23 Nov 2020 at 16:32

Thank you so much to all who took the time to reply, so glad its not just me

This is the images of the the issue

https://imgur.com/FgrG9wM

https://imgur.com/RiFkifb
https://imgur.com/Jk6COyd

adamg64 · 23 Nov 2020 at 16:39

ZXSpectrum said:
Its a common issue. I had the exact same with my Panasonic i use in my bedroom. It appears as if the latest version of the server requires a new version of the security for the app that isnt available for the OS on the TV and Panasonic are not interested in updating a firmware on a 4-5 year old tv so you will probably not be able to get it to work unless some clever bod had managed to make a firmware and get it onto the TV.

I just bought a £25 Amazon Firestick (Latest one with the HDMI CEC control) and it works better than the built in app ever did. Better wifi signal so less quality downgrade if the signal is low and the interface is nice and swift.

I think there is a way to get it working by the built in media player and DNLA but it doesnt get all the artwork etc..

Here is a thread on the plex forums about it. Panasonic TV app suddenly claiming server is offline - Plex Players / Smart TVs - Plex Forum I am pretty sure someone in there specifically mentioned hisense as well.

Hope that helps.

I have just purchased a 4k fire stick as my hisence interface is getting slow its helped a lot what did you use software wise for the firestick to stream from my PC.

ZXSpectrum · 23 Nov 2020 at 17:29

I just used Plex on the firestick and plex server setup and loads of media. It works very well for me.

adamg64 · 23 Nov 2020 at 18:13

its actually computer side im struggling with guys the "plex media server" my option to add my own folders for streaming are just not there. or when it does appear "+ You media" it tells me to download the latest version of plex media server which i have done countless times.

adamg64 · 23 Nov 2020 at 20:39

ive trawled google for advice all night really am stuggling here,

ive deleted the registry as it was mention elsewhere.
New install, different logins/users too.

Can anybody recommend anything similar to plex? streaming media from my PC to firestick please?

Rannoch · 23 Nov 2020 at 22:53

Have you cleaned out the updates folder?

C:\Users\xxx\AppData\Local\Plex\cache\updates

ZXSpectrum · 24 Nov 2020 at 09:09

Thats really odd.. in all the years i have been using plex i have never seen that error. I think it has to be a corrupt registry entry or some corruption caused by a update to the server.

jpaul · 24 Nov 2020 at 09:59

did you enable these ? the log may show something
Enable Plex Media Server debug logging
Enable Plex Media Server verbose logging

adamg64 · 24 Nov 2020 at 18:13

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{
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},
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"response": "<html><head><title>Unauthorized</title></head><body><h1>401 Unauthorized</h1></body></html>",
"time": "2020-11-24T18:11:40.707Z"
},
{
"type": "log:message",
"level": 1,
"message": "[Connections] [Loopback] is unauthorized at http://127.0.0.1:32400/media/providers (Status 401)",
"time": "2020-11-24T18:11:40.708Z"
},
{
"type": "log:message",
"level": 1,
"message": "[Connections] [Loopback] is unauthorized at http://127.0.0.1:32400/media/providers (Status 401)",
"time": "2020-11-24T18:11:40.708Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Commands] Executing populateServerIdentity",
"time": "2020-11-24T18:11:40.711Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Identity] Requesting the machine identifier of [Loopback] at http://127.0.0.1:32400/identity",
"time": "2020-11-24T18:11:40.711Z"
},
{
"type": "ajax",
"url": "http://127.0.0.1:32400?X-Plex-Product=Plex Web&X-Plex-Version=4.43.4&X-Plex-Client-Identifier=j0iag2cctn5wiifp1qrhwaln&X-Plex-Platform=Chrome&X-Plex-Platform-Version=86.0&X-Plex-Sync-Version=2&X-Plex-Features=external-media,indirect-media&X-Plex-Model=bundled&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=2048x1010,2048x1152&X-Plex-Language=en",
"status": 401,
"headers": {
"Accept-Language": "en",
"Accept": "application/json"
},
"statusText": "Unauthorized",
"response": "<html><head><script>window.location = window.location.href.match(/(^.+\\/)[^\\/]*$/)[1] + 'web/index.html';</script><title>Unauthorized</title></head><body><h1>401 Unauthorized</h1></body></html>",
"time": "2020-11-24T18:11:40.713Z"
},
{
"type": "ajax",
"url": "https://plex.tv/pms/social/networks?X-Plex-Product=Plex Web&X-Plex-Version=4.43.4&X-Plex-Client-Identifier=j0iag2cctn5wiifp1qrhwaln&X-Plex-Platform=Chrome&X-Plex-Platform-Version=86.0&X-Plex-Sync-Version=2&X-Plex-Features=external-media,indirect-media&X-Plex-Model=bundled&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=2048x1010,2048x1152&X-Plex-Token=TOKEN&X-Plex-Language=en",
"status": 200,
"headers": {
"Accept-Language": "en"
},
"responseLength": 352,
"time": "2020-11-24T18:11:40.720Z"
},
{
"type": "ajax",
"url": "https://plex.tv/api/invites/requests?X-Plex-Product=Plex Web&X-Plex-Version=4.43.4&X-Plex-Client-Identifier=j0iag2cctn5wiifp1qrhwaln&X-Plex-Platform=Chrome&X-Plex-Platform-Version=86.0&X-Plex-Sync-Version=2&X-Plex-Features=external-media,indirect-media&X-Plex-Model=bundled&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=2048x1010,2048x1152&X-Plex-Token=TOKEN&X-Plex-Language=en",
"status": 200,
"headers": {
"Accept-Language": "en",
"Accept": "application/xml"
},
"responseLength": 206,
"time": "2020-11-24T18:11:40.724Z"
},
{
"type": "ajax",
"url": "https://plex.tv/devices.xml?X-Plex-Product=Plex Web&X-Plex-Version=4.43.4&X-Plex-Client-Identifier=j0iag2cctn5wiifp1qrhwaln&X-Plex-Platform=Chrome&X-Plex-Platform-Version=86.0&X-Plex-Sync-Version=2&X-Plex-Features=external-media,indirect-media&X-Plex-Model=bundled&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=2048x1010,2048x1152&X-Plex-Token=TOKEN&X-Plex-Language=en",
"status": 200,
"headers": {
"Accept-Language": "en",
"Accept": "application/xml"
},
"responseLength": 3259,
"time": "2020-11-24T18:11:40.729Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Identity] Machine identifier found for [Loopback]: fac29578f2c150d8a700543ee87e4028eebece02",
"time": "2020-11-24T18:11:40.730Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Servers] Populate any server chose plex.tv where servers = plex.tv",
"time": "2020-11-24T18:11:40.730Z"
},
{
"type": "log:message",
"level": 1,
"message": "[Connections] All connections to [Loopback] failed",
"time": "2020-11-24T18:11:40.731Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Servers] Waiting for initial servers = [Bundled]",
"time": "2020-11-24T18:11:40.732Z"
},
{
"type": "log:message",
"level": 1,
"message": "[Companion] No companion found",
"time": "2020-11-24T18:11:40.778Z"
},
{
"type": "ajax",
"url": "http://127.0.0.1:32400/identity?X-Plex-Product=Plex Web&X-Plex-Version=4.43.4&X-Plex-Client-Identifier=j0iag2cctn5wiifp1qrhwaln&X-Plex-Platform=Chrome&X-Plex-Platform-Version=86.0&X-Plex-Sync-Version=2&X-Plex-Features=external-media,indirect-media&X-Plex-Model=bundled&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=2048x1010,2048x1152&X-Plex-Language=en",
"status": 200,
"headers": {
"Accept-Language": "en"
},
"responseLength": 188,
"time": "2020-11-24T18:11:40.778Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Identity] Machine identifier found for [Bundled]: fac29578f2c150d8a700543ee87e4028eebece02",
"time": "2020-11-24T18:11:40.800Z"
},
{
"type": "log:message",
"level": 1,
"message": "[Identity] [Bundled] and [Loopback] (cached) collide",
"time": "2020-11-24T18:11:40.801Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Identity] Merging [Bundled] into [Loopback] (cached)",
"time": "2020-11-24T18:11:40.801Z"
},
{
"type": "log:message",
"level": 1,
"message": "[Servers] [Bundled] was removed",
"time": "2020-11-24T18:11:40.804Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Connections] Aborting all pending connection tests for [Bundled]",
"time": "2020-11-24T18:11:40.804Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Commands] Executing abortServerConnectionTest",
"time": "2020-11-24T18:11:40.804Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Servers] Found all servers = plex.tv",
"time": "2020-11-24T18:11:40.804Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Primary Server] Waiting for any eligible server to connect",
"time": "2020-11-24T18:11:40.805Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Primary Server] Waiting for any eligible server",
"time": "2020-11-24T18:11:40.805Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Primary Server] Waiting for any owned server to connect",
"time": "2020-11-24T18:11:40.819Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Primary Server] Waiting for any eligible server to connect",
"time": "2020-11-24T18:11:40.820Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Primary Server] Waiting for any eligible server",
"time": "2020-11-24T18:11:40.820Z"
},
{
"type": "log:message",
"level": 1,
"message": "[Connections] All connections to [Bundled] failed",
"time": "2020-11-24T18:11:40.821Z"
},
{
"type": "ajax",
"url": "http://127.0.0.1:32400/identity?X-Plex-Product=Plex Web&X-Plex-Version=4.43.4&X-Plex-Client-Identifier=j0iag2cctn5wiifp1qrhwaln&X-Plex-Platform=Chrome&X-Plex-Platform-Version=86.0&X-Plex-Sync-Version=2&X-Plex-Features=external-media,indirect-media&X-Plex-Model=bundled&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=2048x1010,2048x1152&X-Plex-Language=en",
"status": 200,
"headers": {
"Accept-Language": "en"
},
"responseLength": 188,
"time": "2020-11-24T18:11:40.823Z"
},
{
"type": "ajax",
"url": "https://plex.tv/media/providers?X-Plex-Product=Plex Web&X-Plex-Version=4.43.4&X-Plex-Client-Identifier=j0iag2cctn5wiifp1qrhwaln&X-Plex-Platform=Chrome&X-Plex-Platform-Version=86.0&X-Plex-Sync-Version=2&X-Plex-Features=external-media,indirect-media&X-Plex-Model=bundled&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=2048x1010,2048x1152&X-Plex-Token=TOKEN&X-Plex-Language=en",
"status": 200,
"headers": {
"Accept-Language": "en",
"Accept": "application/json"
},
"responseLength": 1521,
"time": "2020-11-24T18:11:40.852Z"
},
{
"type": "ajax",
"url": "https://plex.tv/api/announcements?X-Plex-Product=Plex Web&X-Plex-Version=4.43.4&X-Plex-Client-Identifier=j0iag2cctn5wiifp1qrhwaln&X-Plex-Platform=Chrome&X-Plex-Platform-Version=86.0&X-Plex-Sync-Version=2&X-Plex-Features=external-media,indirect-media&X-Plex-Model=bundled&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=2048x1010,2048x1152&X-Plex-Token=TOKEN&X-Plex-Language=en",
"status": 200,
"headers": {
"Accept-Language": "en",
"Accept": "application/xml"
},
"responseLength": 3443,
"time": "2020-11-24T18:11:40.857Z"
},
{
"type": "ajax",
"url": "https://plex.tv/api/v2/home?X-Plex-Product=Plex Web&X-Plex-Version=4.43.4&X-Plex-Client-Identifier=j0iag2cctn5wiifp1qrhwaln&X-Plex-Platform=Chrome&X-Plex-Platform-Version=86.0&X-Plex-Sync-Version=2&X-Plex-Features=external-media,indirect-media&X-Plex-Model=bundled&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=2048x1010,2048x1152&X-Plex-Token=TOKEN&X-Plex-Language=en",
"status": 200,
"headers": {
"Accept-Language": "en",
"Accept": "application/json"
},
"responseLength": 147,
"time": "2020-11-24T18:11:40.858Z"
},
{
"type": "log:message",
"level": 2,
"message": "[CloudServerEventManager] Opened server event connection to plex.tv at wss://pubsub.plex.tv/sub/websockets/12952834/j0iag2cctn5wiifp1qrhwaln?X-Plex-Token=REDACTED",
"time": "2020-11-24T18:11:40.859Z"
},
{
"type": "ajax",
"url": "https://plex.tv/api/users?X-Plex-Product=Plex Web&X-Plex-Version=4.43.4&X-Plex-Client-Identifier=j0iag2cctn5wiifp1qrhwaln&X-Plex-Platform=Chrome&X-Plex-Platform-Version=86.0&X-Plex-Sync-Version=2&X-Plex-Features=external-media,indirect-media&X-Plex-Model=bundled&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=2048x1010,2048x1152&X-Plex-Token=TOKEN&X-Plex-Language=en",
"status": 200,
"headers": {
"Accept-Language": "en",
"Accept": "application/xml"
},
"responseLength": 1118,
"time": "2020-11-24T18:11:40.875Z"
},
{
"type": "ajax",
"url": "https://metadata.provider.plex.tv",
"status": 200,
"headers": {
"X-Plex-Product": "Plex Web",
"X-Plex-Version": "4.43.4",
"X-Plex-Client-Identifier": "j0iag2cctn5wiifp1qrhwaln",
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"X-Plex-Device": "Windows",
"X-Plex-Device-Screen-Resolution": "2048x1010,2048x1152",
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"X-Plex-Language": "en",
"Accept-Language": "en",
"X-Plex-Drm": "widevine",
"X-Plex-Text-Format": "plain",
"X-Plex-Provider-Version": "1.3",
"Accept": "application/json"
},
"responseLength": 634,
"time": "2020-11-24T18:11:40.886Z"
},
{
"type": "ajax",
"url": "https://vod.provider.plex.tv",
"status": 200,
"headers": {
"X-Plex-Product": "Plex Web",
"X-Plex-Version": "4.43.4",
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"Accept-Language": "en",
"X-Plex-Drm": "widevine",
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"Accept": "application/json"
},
"responseLength": 1440,
"time": "2020-11-24T18:11:40.904Z"
},
{
"type": "ajax",
"url": "https://epg.provider.plex.tv",
"status": 200,
"headers": {
"X-Plex-Product": "Plex Web",
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"X-Plex-Drm": "widevine",
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"Accept": "application/json"
},
"responseLength": 927,
"time": "2020-11-24T18:11:40.909Z"
},
{
"type": "ajax",
"url": "https://webshows.provider.plex.tv",
"status": 200,
"headers": {
"X-Plex-Product": "Plex Web",
"X-Plex-Version": "4.43.4",
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"X-Plex-Drm": "widevine",
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"Accept": "application/json"
},
"responseLength": 1475,
"time": "2020-11-24T18:11:40.917Z"
},
{
"type": "ajax",
"url": "https://news.provider.plex.tv",
"status": 200,
"headers": {
"X-Plex-Product": "Plex Web",
"X-Plex-Version": "4.43.4",
"X-Plex-Client-Identifier": "j0iag2cctn5wiifp1qrhwaln",
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"X-Plex-Drm": "widevine",
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"X-Plex-Provider-Version": "1.3",
"Accept": "application/json"
},
"responseLength": 1843,
"time": "2020-11-24T18:11:40.925Z"
},
{
"type": "ajax",
"url": "https://podcasts.provider.plex.tv",
"status": 200,
"headers": {
"X-Plex-Product": "Plex Web",
"X-Plex-Version": "4.43.4",
"X-Plex-Client-Identifier": "j0iag2cctn5wiifp1qrhwaln",
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"X-Plex-Model": "bundled",
"X-Plex-Device": "Windows",
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"X-Plex-Language": "en",
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"X-Plex-Drm": "widevine",
"X-Plex-Text-Format": "html",
"X-Plex-Provider-Version": "1.3",
"Accept": "application/json"
},
"responseLength": 1635,
"time": "2020-11-24T18:11:40.935Z"
},
{
"type": "ajax",
"url": "https://music.provider.plex.tv",
"status": 200,
"headers": {
"X-Plex-Product": "Plex Web",
"X-Plex-Version": "4.43.4",
"X-Plex-Client-Identifier": "j0iag2cctn5wiifp1qrhwaln",
"X-Plex-Platform": "Chrome",
"X-Plex-Platform-Version": "86.0",
"X-Plex-Sync-Version": 2,
"X-Plex-Features": "external-media,indirect-media",
"X-Plex-Model": "bundled",
"X-Plex-Device": "Windows",
"X-Plex-Device-Screen-Resolution": "2048x1010,2048x1152",
"X-Plex-Token": "TOKEN",
"X-Plex-Language": "en",
"Accept-Language": "en",
"X-Plex-Drm": "widevine",
"X-Plex-Text-Format": "plain",
"X-Plex-Provider-Version": "1.3",
"Accept": "application/json"
},
"responseLength": 1622,
"time": "2020-11-24T18:11:40.942Z"
},
{
"type": "log:message",
"level": 3,
"message": "[Metrics] Updating session last interaction time",
"time": "2020-11-24T18:11:40.951Z"
},
{
"type": "ajax",
"url": "https://plex.tv/api/v2/user/privacy?X-Plex-Product=Plex Web&X-Plex-Version=4.43.4&X-Plex-Client-Identifier=j0iag2cctn5wiifp1qrhwaln&X-Plex-Platform=Chrome&X-Plex-Platform-Version=86.0&X-Plex-Sync-Version=2&X-Plex-Features=external-media,indirect-media&X-Plex-Model=bundled&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=2048x1010,2048x1152&X-Plex-Token=TOKEN&X-Plex-Language=en",
"status": 200,
"headers": {
"Accept-Language": "en"
},
"responseLength": 6415,
"time": "2020-11-24T18:11:40.952Z"
},
{
"type": "ajax",
"url": "https://analytics.plex.tv/collect/event",
"status": 0,
"params": "{\"deviceIdentifier\":\"j0iag2cctn5wiifp1qrhwaln\",\"context\":{\"campaign\":{},\"device\":{\"product\":\"Plex Web\",\"version\":\"4.43.4\",\"platform\":\"Chrome\",\"platformVersion\":\"86.0\",\"device\":\"Windows\",\"model\":\"bundled\",\"screenResolution\":\"2048x1010,2048x1152\",\"layout\":\"desktop\",\"protocol\":\"http-loopback\"},\"user\":{\"anonymous\":false}},\"userId\":12952834,\"event\":\"client:switchuser\",\"interaction\":true,\"sessionIdentifier\":\"7a293d75-1e04-4e15-8d33-0625ce27d742\"}",
"statusText": "error",
"time": "2020-11-24T18:11:40.958Z"
},
{
"type": "log:message",
"level": 3,
"message": "[Metrics] Updating session last interaction time",
"time": "2020-11-24T18:11:41.383Z"
},
{
"type": "ajax",
"url": "https://analytics.plex.tv/collect/event",
"status": 0,
"params": "{\"deviceIdentifier\":\"m9l2lkdb2bki7wzkw7c6cph5\",\"context\":{\"campaign\":{},\"device\":{\"product\":\"Plex Web\",\"version\":\"4.43.4\",\"platform\":\"Chrome\",\"platformVersion\":\"86.0\",\"device\":\"Windows\",\"model\":\"bundled\",\"screenResolution\":\"2048x1010,2048x1152\",\"layout\":\"desktop\",\"protocol\":\"http-loopback\"},\"user\":{\"anonymous\":false}},\"event\":\"client:view\",\"interaction\":true,\"properties\":{\"page\":\"home\",\"mode\":\"auto\",\"latency\":575},\"sessionIdentifier\":\"20e844ca-37a5-4a17-8ad7-ecaa8232a6b2\"}",
"statusText": "error",
"time": "2020-11-24T18:11:41.548Z"
},
{
"type": "log:message",
"level": 1,
"message": "[Companion] No companion found",
"time": "2020-11-24T18:11:42.882Z"
},
{
"type": "log:message",
"level": 1,
"message": "Cache overflow, size: 123",
"time": "2020-11-24T18:11:45.018Z"
},
{
"type": "navigation",
"route": "webSettings",
"args": [
"general",
null
],
"fragment": "#!/settings/web/general",
"time": "2020-11-24T18:11:45.051Z"
},
{
"type": "ajax",
"url": "https://plex.tv/api/home/users?X-Plex-Product=Plex Web&X-Plex-Version=4.43.4&X-Plex-Client-Identifier=j0iag2cctn5wiifp1qrhwaln&X-Plex-Platform=Chrome&X-Plex-Platform-Version=86.0&X-Plex-Sync-Version=2&X-Plex-Features=external-media,indirect-media&X-Plex-Model=bundled&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=2048x1010,2048x1152&X-Plex-Token=TOKEN&X-Plex-Language=en",
"status": 200,
"headers": {
"Accept-Language": "en",
"Accept": "application/xml"
},
"responseLength": 794,
"time": "2020-11-24T18:11:45.270Z"
},
{
"type": "log:message",
"level": 3,
"message": "[Metrics] Updating session last interaction time",
"time": "2020-11-24T18:11:45.347Z"
},
{
"type": "ajax",
"url": "https://analytics.plex.tv/collect/event",
"status": 0,
"params": "{\"deviceIdentifier\":\"m9l2lkdb2bki7wzkw7c6cph5\",\"context\":{\"campaign\":{},\"device\":{\"product\":\"Plex Web\",\"version\":\"4.43.4\",\"platform\":\"Chrome\",\"platformVersion\":\"86.0\",\"device\":\"Windows\",\"model\":\"bundled\",\"screenResolution\":\"2048x1010,2048x1152\",\"layout\":\"desktop\",\"protocol\":\"http-loopback\"},\"user\":{\"anonymous\":false}},\"event\":\"client:view\",\"interaction\":true,\"properties\":{\"pane\":\"web:general\",\"page\":\"settings\"},\"sessionIdentifier\":\"20e844ca-37a5-4a17-8ad7-ecaa8232a6b2\"}",
"statusText": "error",
"time": "2020-11-24T18:11:45.357Z"
},
{
"type": "log:message",
"level": 1,
"message": "Cache overflow, size: 123",
"time": "2020-11-24T18:11:46.467Z"
},
{
"type": "navigation",
"route": "webSettings",
"args": [
"debug",
null
],
"fragment": "#!/settings/web/debug",
"time": "2020-11-24T18:11:46.494Z"
},
{
"type": "log:message",
"level": 3,
"message": "[Metrics] Updating session last interaction time",
"time": "2020-11-24T18:11:46.502Z"
},
{
"type": "ajax",
"url": "https://analytics.plex.tv/collect/event",
"status": 0,
"params": "{\"deviceIdentifier\":\"m9l2lkdb2bki7wzkw7c6cph5\",\"context\":{\"campaign\":{},\"device\":{\"product\":\"Plex Web\",\"version\":\"4.43.4\",\"platform\":\"Chrome\",\"platformVersion\":\"86.0\",\"device\":\"Windows\",\"model\":\"bundled\",\"screenResolution\":\"2048x1010,2048x1152\",\"layout\":\"desktop\",\"protocol\":\"http-loopback\"},\"user\":{\"anonymous\":false}},\"event\":\"client:view\",\"interaction\":true,\"properties\":{\"pane\":\"web:debug\",\"page\":\"settings\"},\"sessionIdentifier\":\"20e844ca-37a5-4a17-8ad7-ecaa8232a6b2\"}",
"statusText": "error",
"time": "2020-11-24T18:11:46.512Z"
},
{
"type": "ajax",
"url": "https://plex.tv/api/home/users?X-Plex-Product=Plex Web&X-Plex-Version=4.43.4&X-Plex-Client-Identifier=j0iag2cctn5wiifp1qrhwaln&X-Plex-Platform=Chrome&X-Plex-Platform-Version=86.0&X-Plex-Sync-Version=2&X-Plex-Features=external-media,indirect-media&X-Plex-Model=bundled&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=2048x1010,2048x1152&X-Plex-Token=TOKEN&X-Plex-Language=en",
"status": 200,
"headers": {
"Accept-Language": "en",
"Accept": "application/xml"
},
"responseLength": 794,
"time": "2020-11-24T18:11:46.584Z"
},
{
"type": "navigation",
"route": "logs",
"args": [
null
],
"fragment": "#!/logs",
"time": "2020-11-24T18:11:47.858Z"
}
]

adamg64 · 24 Nov 2020 at 18:18

Rannoch said:
Have you cleaned out the updates folder?

C:\Users\xxx\AppData\Local\Plex\cache\updates

i dont even have that folder at least not in that location pal

adamg64 · 24 Nov 2020 at 18:19

jpaul said:
did you enable these ? the log may show something
Enable Plex Media Server debug logging
Enable Plex Media Server verbose logging

They were both disabled i have posted above dosent make much sense to me? can you shed any light?

jpaul · 25 Nov 2020 at 15:19

adamg64 said:
They were both disabled i have posted above dosent make much sense to me? can you shed any light?

you probably need to capture what happens in the below log file, at the time that the folder error occurs
C:\Users\paul7\AppData\Local\Plex Media Server\Logs\Plex Media Server.log

(if you post a complete log - put it in a spoiler, or host it elsewhere. )