Car purchase that has some niggles

Lmg80 · 26 Nov 2020 at 20:55

That ain't a £45k conditioned car

Photos cached here

https://webcache.googleusercontent....&hl=en&ct=clnk&gl=uk&client=ms-android-google

It would have been subject to a Jaguar 167 point check - that would be a no then.

Exterior - General
79 General body and paintwork

Just reply, cc in Jaguar customer service
[email protected]

gailjon · 26 Nov 2020 at 20:57

Reject the car. Approved used should be pretty straight, no kerbed alloys, rust spots or damaged trim inside.

corkhead · 26 Nov 2020 at 21:08

Lmg80 said:
That ain't a £45k conditioned car

Photos cached here

https://webcache.googleusercontent.com/search?q=cache:HWwkra_9Dn8J:https://www.honestjohn.co.uk/cars-for-sale/details?id=jaguar-f-type-2017-30-supercharged-v6-400-sport-2dr-auto-awd-85fc39a3+&cd=11&hl=en&ct=clnk&gl=uk&client=ms-android-google

It would have been subject to a Jaguar 167 point check - that would be a no then.

Exterior - General
79 General body and paintwork

Just reply, cc in Jaguar customer service
[email protected]

ooo nice find, thanks!

sigma · 26 Nov 2020 at 21:15

Another fine example of a poor experience delivered by the motor trade.

Lesson learned here though: never buy a car without seeing it.

Hades · 27 Nov 2020 at 18:49

sigma said:
Another fine example of a poor experience delivered by the motor trade.

Lesson learned here though: never buy a car without seeing it.

This.

A couple of years ago I put a deposit on an S3 Audi approved used which was a few hours drive away. The photos and video they sent made it look immaculate. But when I arrived to collect it I couldn't believe how bad it was. I rejected it and demanded my deposit back.

Barry Smalley · 29 Nov 2020 at 00:30

booyaka · 29 Nov 2020 at 11:55

£45k purchase - and didn't inspect it before purchasing??

Really?? Honestly can't believe this......

[TW]Fox · 30 Nov 2020 at 08:38

I've bought cars at distance since I started buying Approved Used cars - its much more convenient, gives you much more flexibility and choice and the risk is fairly low given you're buying nearly new cars.

However I have always insisted on collection in person for this very reason - I don't see it being much of a hardship having to take a day off work and hire a car or something. One of my cars came from Glasgow - a 1000 mile round trip - but when you're spending the sort of money the OP is its surely worth it as a one off?

IAmATeaf · 30 Nov 2020 at 09:43

So they are blaming you for all the other bits apart from the paint? I’d be livid that they are calling you a liar.

AndrewP · 30 Nov 2020 at 09:57

My F-Type was also bought remotely as Approved Used, and was similarly described and poorly prepped. I collected it from a local dealer in the same group and was going to reject it until they agreed for to me to get quotes and the issues (tracking, and a number of paint problems) sorted locally, then refund me the costs. Took a bit of chasing to get the money from them too

.

tom_e · 30 Nov 2020 at 09:57

IAmATeaf said:
So they are blaming you for all the other bits apart from the paint? I’d be livid that they are calling you a liar.

Reads more like they're blaming the delivery company.

corkhead · 30 Nov 2020 at 11:12

Hi all,

Quick update - the dealer said they will take the car back and "take a look at it". When I asked for clarity/guarantees on that, I got this reply:

We will happily repair the alloy and we can sort the small blemishes on the upholstery, however I cannot guarantee what JLR will provide regarding the bodywork.

I am happy that the car meets the Jaguar Approved standard, however I can’t say any repair we perform will meet your expectations. On that basis I think it’s best we have the car back and return yours to you. The car is over 3 years old and has done over 25,000 miles, I am unable to make it as good as new.

So no guarantee that the panel will be fixed.

So the car is going back on the 10th (it'll sit on the drive until then) and I get my 370z back.

jpaul · 30 Nov 2020 at 12:22

corkhead said:
So no guarantee that the panel will be fixed.

If, nonetheless, they are/were going to guarantee that the manufacturers Paint/corrosion warranty was solid ?

but, ok, apart from the incidental costs you've incurred, returning is probably the best outcome.

gailjon · 30 Nov 2020 at 12:24

I think that's the best outcome for you. You are now able to source a car that is pretty perfect condition. I have got rid of three year old cars at end of leases, etc and they have always been perfect condition without damage to upholstery, alloys or paint bubbling. I envy you being able to look for a decent F Type!

Mercenary Keyboard Warrior · 30 Nov 2020 at 17:51

Strange response from dealer

So they either expect to need to do the work or they are going to try this on with another customer

I can only guess that due to distance they dont want to fix it and have you still complain about the quality, so cutting their losses early

gc123 · 30 Nov 2020 at 19:07

they obviously dont have any faith in there bodyshops abilities... any garage worth its salt on a 45k car would sort that paint out, i have a 2009 mondeo and that doesnt have those type of chips or damage to the paint ridiculous.

Lmg80 · 30 Nov 2020 at 20:18

They obviously work to such tight margin

corkhead said:
Hi all,

Quick update - the dealer said they will take the car back and "take a look at it". When I asked for clarity/guarantees on that, I got this reply:

So no guarantee that the panel will be fixed.

So the car is going back on the 10th (it'll sit on the drive until then) and I get my 370z back.

Not sure how that car meets JLR approved standard, maybe they revised the 167 check to accept rust. And those seats are not what you would expect from a prestige car like that for the age and mileage.

You have made the right decision, and thankfully they have not sold your old car already

Make sure you post a review online so others are aware of what to look out for.

Barry Smalley · 30 Nov 2020 at 20:27

There shouldn't be any rust on it anyway, the body is aluminium isn't it?

jjgreenwood · 30 Nov 2020 at 20:32

Lmg80 said:
They obviously work to such tight margin

Not sure how that car meets JLR approved standard, maybe they revised the 167 check to accept rust. And those seats are not what you would expect from a prestige car like that for the age and mileage.

You have made the right decision, and thankfully they have not sold your old car already

Make sure you post a review online so others are aware of what to look out for.

JLR standard is only to fix damage visible from a 2 metre distance

Lmg80 · 30 Nov 2020 at 20:55

jjgreenwood said:
JLR standard is only to fix damage visible from a 2 metre distance

One brand to avoid then in my book