HEY YOU GUYS! *no more goonies references I promise*
Please bear with us. Please understand that ETAs, especially at the moment, are VERY estimated.
When we get told that something is on the way, it still has to;
- Arrive at the distributor
- Be booked in by the distributor
- Be processed and shipped by the distributor
- Arrive with us
- Be booked in by us
- Be manually processed by the warehouse manager (the only way that we can fully ensure first come first served and that customers awaiting RMA replacements also get their card)
- Be packed and shipped by our warehouse team
- Be collected and processed by DPD
- Be delivered by DPD
and to be absolutely honest with you, since everybody is doing their Christmas shopping online this year there are currently abnormal delays at pretty much every single stage of this, delays which we are not able to predict. So please forgive us if we have to be vague because things take longer than we expected.
To give you guys some perspective on the volumes that we are dealing with right now, we typically operate with one DPD collection per day and for a week or two following Black Friday, a second. Last Friday, when I was helping out in Goods In, I counted four DPD collections, there may have been more. We really need to ask for your understanding.