Remote support software

Delvis · 8 Jan 2021 at 08:33

Hi all,

With yet another lockdown, I was wondering what are people using to support personal devices?

Team viewer? Something else?

ED209 · 8 Jan 2021 at 08:47

I normally use team viewer as it’s simple and can setup a unattended access so you don’t need to keep getting the details from the end user.

Daaaavvveee · 8 Jan 2021 at 08:49

TeamViewer, easy to use and parent friendly!

ANDARIAL · 8 Jan 2021 at 09:00

Another vote forTeamviewer

peige · 8 Jan 2021 at 09:14

RemotePC. Used to use logmein but the prices spiralled so went with RemotePC because its priced realistically.

andshrew · 8 Jan 2021 at 12:40

I just use Quick Assist these days given its built in to Windows 10.

bremen1874 · 8 Jan 2021 at 12:42

AnyDesk. Free for personal use and virtually no nagging.

Deleted member 77746 · 8 Jan 2021 at 12:46

I use Teamviewer Quick Support. I tell the person to go to a link, they run it and I connect using Teamviewer personal. Works every time.

Delvis · 8 Jan 2021 at 16:08

Annnnnnnnnnnnnnd does it change peoples responses if this was for a business? i.e, a team of technicians.

Deleted member 77746 · 8 Jan 2021 at 16:11

Delvis said:
Annnnnnnnnnnnnnd does it change peoples responses if this was for a business? i.e, a team of technicians.

Yes it does. A tech support place I know uses RMM. I have used it before and it's good but probably costly per machine.

Bug One · 8 Jan 2021 at 16:22

I use TeamViewer. These nice Indian sounding chaps called me from Microsoft and helped me set up my computer for remote support. Only cost me my life savings.

Rabtech · 8 Jan 2021 at 18:30

Anydesk these days works well at an individual level, good for one shot support too of relatives/friends.

Buffalo2102 · 8 Jan 2021 at 20:57

Anydesk. Completely free and just works great on Windows and Linux.

Deleted member 77746 · 8 Jan 2021 at 21:07

Buffalo2102 said:
Anydesk. Completely free and just works great on Windows and Linux.

Where does it say it’s completely free? The site has price plans.

Buffalo2102 · 8 Jan 2021 at 21:17

Bouton Aide said:
Where does it say it’s completely free? The site has price plans.

Er, well that's new!

I've been using it free on multiple PCs at home for ages. Looks like I'll have to avoid upgrading.

Deleted member 77746 · 8 Jan 2021 at 21:21

Buffalo2102 said:
Er, well that's new!

I've been using it free on multiple PCs at home for ages. Looks like I'll have to avoid upgrading.

anydesk.com right?

Buffalo2102 · 8 Jan 2021 at 21:31

If you Google Anydesk free it's readily available. Looks like they are just not promoting the free version anymore.

Deleted member 77746 · 9 Jan 2021 at 07:31

Buffalo2102 said:
If you Google Anydesk free it's readily available. Looks like they are just not promoting the free version anymore.

It's now like Teamviewer by the looks of things;

Try out AnyDesk for free, without having to provide any personal information. AnyDesk is also free of charge for personal use.

Delvis · 9 Jan 2021 at 09:10

Bouton Aide said:
It's now like Teamviewer by the looks of things;

Try out AnyDesk for free, without having to provide any personal information. AnyDesk is also free of charge for personal use.

Yeah, sadly this will be for work purposes

Ideally I want to provide a link and they goto it and run the exe, that's it, no literal installing.

The Microsoft connection tool is fine until someone doesn't have it

Deleted member 77746 · 9 Jan 2021 at 09:12

To be fair team viewer isn't free for businesses either.