Eventually got through after 45 mins on hold today where the staff member was SO HELPFUL by informing me there is a back log from new years weekend and my order should hopefully be dispatched middle of next week... despite me paying for dpd shipping im still having to wait over a week for item to be dispatched? Never have i heard from any company that they have a 'backlog' if you havent got the infrastructure you shouldnt be advertising items as in stock/available
I’m guessing due to space restrictions for working during COVID they were probably not able to employ seasonal staff this year hence the backlog of orders. I know this is impacting other businesses my wife orders from, only their about 13 days behind at the moment. :O
It would be nice to see an eta at time of order though, to set expectations, poor customer service guys are probably fed up with dealing with the same query’s over and over.
My suggestion would be to post in the customer service section, your query will be answered same day, you won’t have to wait on a phone line and the staff can answer at a time that works with their schedule, meaning less wasted time for everyone.