Then why is upload so limited on virgin? Even docsis 3 should be 5 times higher than what virgin offer now but from what the engineer told me at time of install is that the network virgin have setup will never get upload matching download.
It's limited on anything approaching a national ISP such as OR or VM, it's only alt-net providers who offer symmetrical services and they cover a tiny proportion of the UK at present. Just because a standard is capable of a certain speed doesn’t mean that every single implementation will be configured for it, same way OR choose to sell 900Mbit FTTP when it's easy enough to do 1Gbit or 10Gbit. The majority of people buy broadband based on the 'big number' or its advertised download speed. That's the way the industry has always been since ADSL was a thing, mostly it's down to cost and attempting to differentiate your markets.
The 'engineer' is not actually an engineer, he's an installer who has next to no insight into what does or doesn't happen at a network or commercial level. Would I expect symmetrical uploads? No, it's unlikely, but I would expect them to improve once the 3.1 upgrade happens across the network, remember the focus of the whole industry is in providing
gigabit ultra fast broadband to the masses, nobody said that was supposed to be symmetrical.