I ordered my 3080 Ventus around middle of September 2020. I'm upset too that it's taking this long, currently 370-something in the queue, but it's sods law and something we have to deal with.
I'm happy to pay the difference too, but then that wouldn't be fair on other customers.
The problem we have right is:
3090 Ventus was only around 20 back orders and we have 100+ on 3090 Suprim, we also never sold 3090 at MSRP so we were able to upgrade those Ventus to Suprim and still break even.
3070 Ventus 2X have been upgraded to Ventus 3X, no 3070’s have been upgraded to Suprim.
On the 3080 we have far more back orders on Gaming X compared to Ventus. Also as we sold 3080 Ventus at MSRP which we quickly learned was a fake MSRP which board partners could not truly hit means that Ventus cards now lose us money as such upgrading them to a Suprim is out the question as the we would lose a lot of money per card. The problem is right now even for those are happy to pay extra we literally have no resources available to allow customers being called to offer upgrades and then take payment as customer services are all tied up.
The 3080 Gaming X we sold at £770 so we have the ability to upgrade those to Suprim cards and still make a small profit, about £15 per card whereas to upgrade Ventus to Suprim we lose around £100 per card so it’s really not possible.
If I knew customers would not be so brand loyal or get totally upset then in the future I can look at changing MSI Ventus cards to other similar cards like Gigabyte Eagle, KFA2, Zotac Trinity and other brands where the back orders are nearly cleared but as we can’t call customers to just do these changes could cause just as much upset as some customers are extremely brand loyal.
MSI Ventus 3080 situation is absolutely terrible that they are shipping so few into retail, we currently have around 500 back orders.
However MSI GPU product manager changed this week to someone with many more years experience and someone I personally know and I have communicated to her if she can try to work some magic on this Ventus situation and she has promised to look into it.
The fact is with upgrades we shall make some people happy and some people even more upset as we simply cannot please everyone we’re just trying to do our best and be fair and logical about it.