You haven't got the car yet, report back when it comes. Would be interested to know if condition was as expected.
I'm actually looking at the Skoda Octavia but more on 17/67 plates.
The car arrived Tuesday afternoon and the handover matched the excellent customer service. The Handover Specialist was also the one who gave the car a thorough clean/disinfected it and it was in immaculate condition when it came off the transporter.
There were three imperfections on the listing (scratches) but honestly they are negligible in person. The wheel bolt caps are missing but they will send me replacements in the post. They were going to delay the delivery due to missing floor mats, but they agreed to post them and I received those today - cheap ones, mind. Also the log book is supposed to arrive in the post along with the V5C. This is something I normally insist on seeing as part of the sale but I've discovered enough in the car to be satisfied it was an ex-lease by a single owner for personal/business use. In other words, I don't think it has been abused as a cab or rental car. It has had its inspection/oil service bang on schedule, fresh MOT, 4mm+ tread with original tyres on all corners, wheels aligned etc. so I don't have to worry about any major work this year.
In terms of drive - this is the first Octavia I have driven. The gears were initially a bit notchy but loosened as it warmed up - although I think this might be a characteristic of Octavias in general. Handles OK, engine sounds fine, clutch is good, no knockings or squeaky brakes or anything that concerns me. All electrics work fine, no chips on the windscreen or bodywork. Even had a look underneath and it looks fine.
Whilst the customer service is one of the best I've had, I do think that there is a breakdown in communication with wherever their cars are stored. Originally I was told the car didn't have sat-nav because the SD card was missing. I sourced one in the meantime but when it arrived, it came with the card intact.
Overall an excellent experience and I would definitely recommend them if you want to buy a used car hassle-free.