Free Shipping for Loyal Forum Members

Marky · 22 Jan 2021 at 10:16

It didn't ship yesterday after ordering it at 12:00PM

What's the standard dispatch time these days? I was hoping to have it by the weekend, but I didn't realise OcUK were struggling.

Kangaxx · 22 Jan 2021 at 16:35

I just ordered a few watercooling items as they have now come back into stock, total was about £39 and I didn't get the free shipping. Always have done previously.

Have recently they introduced a min spend to qualify? I was logged in (i checked and double checked), and my account is definitely still linked.

Hyburnate · 22 Jan 2021 at 16:41

Marky said:
It didn't ship yesterday after ordering it at 12:00PM

What's the standard dispatch time these days? I was hoping to have it by the weekend, but I didn't realise OcUK were struggling.

3-5 working days

Surveyor · 22 Jan 2021 at 17:24

Kangaxx said:
I just ordered a few watercooling items as they have now come back into stock, total was about £39 and I didn't get the free shipping. Always have done previously.

Have recently they introduced a min spend to qualify? I was logged in (i checked and double checked), and my account is definitely still linked.

I don't know about watercooling items in general but a few have said you lose free shipping if you order watercooling fluid.

wardo17 · 25 Jan 2021 at 20:10

I placed an order on 11 Jan 2021 for multiple liquid cooling items which came to about £240. When i ordered the items they were all in stock. Once i ordered it still said they had stock but each one was reduced by 1 (because my order). I waited for 5 days with no dispatch emails co contacted OC (after 3 calls over an hour of waiting each time I eventually got someone on the phone. He said he will check from the warehouse and get back to me. The next day i got an email saying 1 item wasn't in stock which it was when i ordered it. now still waiting and no updates from OC. I get that we are in a covid situation but even a ETA on item would be good (its not a gpu btw). iv tried to contact them and still no answer by phone. Done a webnote and no response from that. I really dont know what to do as im now £240 down and no items and no contact. Any one able to help ?

Surveyor · 25 Jan 2021 at 20:19

wardo17 said:
I placed an order on 11 Jan 2021 for multiple liquid cooling items which came to about £240. When i ordered the items they were all in stock. Once i ordered it still said they had stock but each one was reduced by 1 (because my order). I waited for 5 days with no dispatch emails co contacted OC (after 3 calls over an hour of waiting each time I eventually got someone on the phone. He said he will check from the warehouse and get back to me. The next day i got an email saying 1 item wasn't in stock which it was when i ordered it. now still waiting and no updates from OC. I get that we are in a covid situation but even a ETA on item would be good (its not a gpu btw). iv tried to contact them and still no answer by phone. Done a webnote and no response from that. I really dont know what to do as im now £240 down and no items and no contact. Any one able to help ?

You'll only get help by posting here: OcUK Customer Service

VeNT · 26 Jan 2021 at 11:06

wardo17 said:
I placed an order on 11 Jan 2021 for multiple liquid cooling items which came to about £240. When i ordered the items they were all in stock. Once i ordered it still said they had stock but each one was reduced by 1 (because my order). I waited for 5 days with no dispatch emails co contacted OC (after 3 calls over an hour of waiting each time I eventually got someone on the phone. He said he will check from the warehouse and get back to me. The next day i got an email saying 1 item wasn't in stock which it was when i ordered it. now still waiting and no updates from OC. I get that we are in a covid situation but even a ETA on item would be good (its not a gpu btw). iv tried to contact them and still no answer by phone. Done a webnote and no response from that. I really dont know what to do as im now £240 down and no items and no contact. Any one able to help ?

no idea what the issue is with the stock control at the warehouse but I've ordered stuff before which had 1-2 items left and it's turned out to be 0.

OLDPHART · 26 Jan 2021 at 13:12

It would be nice to get free shipping when you spend over a certain amount.

My wife opened another a count so she could surprise me with a new GPU, spent over a £1000 still had to pay for delivery.

VeNT · 26 Jan 2021 at 13:33

OLDPHART said:
It would be nice to get free shipping when you spend over a certain amount.

My wife opened another a count so she could surprise me with a new GPU, spent over a £1000 still had to pay for delivery.

she could just post on the forums for a while

EightGalaxies · 5 Feb 2021 at 17:49

And so my watch begins

craarc · 5 Feb 2021 at 19:29

issues with member postage wants to charge 8 quid or something to deliver a plastic bottle ? whats gone wrong my account is still linked to my forum acc. etc the postage is more than the bottle ..

is something changing or has there been a settings mess up certainly not paying that

Space Monkey · 5 Feb 2021 at 19:53

craarc said:
issues with member postage wants to charge 8 quid or something to deliver a plastic bottle ? whats gone wrong my account is still linked to my forum acc. etc the postage is more than the bottle ..

is something changing or has there been a settings mess up certainly not paying that

What's the OCUK link, I'll check my account to see if its just you?

Alex h · 5 Feb 2021 at 20:06

craarc said:
issues with member postage wants to charge 8 quid or something to deliver a plastic bottle ? whats gone wrong my account is still linked to my forum acc. etc the postage is more than the bottle ..

is something changing or has there been a settings mess up certainly not paying that

Mines fine

jorzeh · 24 Feb 2021 at 21:28

My free delivery also seems to have stopped working

super sad.

Avathar77 · 4 Mar 2021 at 09:30

Wanted to order some water-cooling parts and noticed that the free delivery option is no longer available when the coolant is added to the basket!
Is this a new thing with OCUK? I have made a similar order late last year and got the free delivery via DPD but this is the first time ordering from OCUK this year so not sure if the practice has changed now.
Anyone else had the same experience or could this be a web site issue?

HACO · 4 Mar 2021 at 09:31

Just gave it a try, free delivery shows up in my basket.

FBi7 · 4 Mar 2021 at 09:33

Some users reported the same in the Free Shipping thread.

Avathar77 · 4 Mar 2021 at 09:33

Thank you for trying.
Can you please see if you can add a bottle of

MAYHEMS ULTRA PURE H2O WATERCOOLING/CLEANING FLUID - 1 LITRE

xb8browney · 4 Mar 2021 at 09:33

Free delivery showing in items like monitor but yes liquid is charging.

im4gine3 · 4 Mar 2021 at 09:34

i had this issue before.. adding premixed coolant into my basket and couldn't work out why. Originally thought could it be due to weight or would there be a minimum price in order to get free delivery, i ended up paying the delivery charge as i needed the item quick.

Other times have been fine