Then this may as well be my last post in this thread because the concerns that you speak of have been answered many times, yet people ignore
which they've been asked to make use of countless times. People continue to post up claims which are totally false and have already been explained in the previous few pages and then get upset when I call them out on it and correct their mistake.
I can't flick a switch to change who I am, I try to be helpful and despite being busy I try to check back here regularly. Answering lots of questions quickly makes it hard to mask my frustration and stress. Therefore, if you don't like my tone then it's best if I don't answer.
We've already apologised and explained in detail how this mess happened, we've already taken countless steps to ease the situation, yet we still get attacked, both personally and as a company. Please, understand that Gibbo and I have worked here for the majority of our lives, it IS our lives at times, we care a lot more about the company, our reputation and our customers than the average guy that you talk to when you contact a company.
In short;
- we're sorry, we've already admitted in detail that problems occurred and apologised so many times.
- we care and get annoyed when people accuse us of not caring because we don't have any information available to answer their question.
- I get annoyed when different people ask the same question on almost every page and get especially annoyed when they then accuse us of ignoring them even though we've answered already
- I get annoyed when people over-simplify really complex situations and then say "oh well, you should have done this", "why haven't you tried this", "ah, you see, THIS is your problem.
- It's incredibly annoying to spend precious time writing long, detailed responses to a number of questions and then within a page or two people are asking those same questions all over again.
- I'm human, I'm stressed, I'm snappy, I know that and sometimes I'm better at covering it than others. I never set out to insult people but text based communication is prone to tonal misunderstanding.
- I want to help but if people are getting upset by what I'm saying or how I'm saying it then it's best for everyone if I leave you to it.
PLEASE USE THE SEARCH FUNCTION BEFORE ASKING QUESTIONS