I can't argue with your viewpoint, this whole situation is a nightmare for everybody involved, possibly with the exception of the guys at the top of Nvidia who are raking in lots and lots of money for their leather jacket and spatula collections (sorry, nerd joke).
I would like to say in our defence is that we provide this forum as a service and it's not free for us to operate. It gives you somewhere to come, discuss things, look for information, have a rant/vent and ask questions, those answers will come directly from human beings who are closest to the answers.
The alternative is a simple messaging system, which might take days to get an answer and you're almost guaranteed that the answer will be a copy & paste response because the people answering them aren't privy to the latest rumours/updates...or worse still, a chat bot.
We are a relatively small company with a very large workload. As I said previously, those companies who most people consider direct competitors are at least twice the size, twice the warehouse, twice the staff, at least. We're in the process of expanding and improving our infrastructure but, realistically, that's a two-three year process and we are only half way there. Covid complicated everything, knocking us to our knees at times and then these launches came along and kicked us in the teeth.
Being busy is a blessing and a curse, but the one thing that it does do is swallow up all of the spare time that our employees might have had to deal with issues.
The DPD/export situation isn't just something decide what to do and flick a switch. There's legal issues that we have to get the correct answer to, then an already stretched IT team have to change our old, hand written accounts and order management software to that it operates in the correct way, then we'll have to manually remove and refund hundreds of VAT payments, then repack & reship the orders. All because our couriers refuse to follow the government guidelines.