Long story. I haven't used my xbox for 3 years. Noticed that I have been billed 17.99 a quarter since.
Tried to cancel account. doesnt recognised it, and old Virgin media email account I cannot remember.
Fired up old xbox, my account has a new user name, not mine cant get in.
Seems my old account has been hacked, and I am paying for it.
Cancelled on credit card, they want proof from XBOX i haven had service.
XBOX recovery fails every time says my details I give are not accepted, even though it includes the credit card details.
Tried multiple times.
No where on the website allows me to talk to anyone in person, and all automated systems say sorry try again.
I suspect its the new user and their own password that is failing it.
Oh and my old Virgin media email is not recognised anymore as an ntlworld one!
perfect storm
Any ideas? any one has a number to ring, or what to do?
I might even have to cancel the credit card - then at least I wont be paying...last resort as I have other things on their.
Any help appreciated. havent posted for years, but keep browsing these great forums.
A
Tried to cancel account. doesnt recognised it, and old Virgin media email account I cannot remember.
Fired up old xbox, my account has a new user name, not mine cant get in.
Seems my old account has been hacked, and I am paying for it.
Cancelled on credit card, they want proof from XBOX i haven had service.
XBOX recovery fails every time says my details I give are not accepted, even though it includes the credit card details.
Tried multiple times.
No where on the website allows me to talk to anyone in person, and all automated systems say sorry try again.
I suspect its the new user and their own password that is failing it.
Oh and my old Virgin media email is not recognised anymore as an ntlworld one!
perfect storm
Any ideas? any one has a number to ring, or what to do?
I might even have to cancel the credit card - then at least I wont be paying...last resort as I have other things on their.
Any help appreciated. havent posted for years, but keep browsing these great forums.
A