BT Infinity & FTTx Discussion

Caged · 8 Apr 2021 at 21:00

Give it a few days, there's a firmware issue on the BT routers that tends to sort itself out. If it doesn't fix itself then post in https://community.bt.com/t5/BT-Fibr...de-Smart-Hub-2-upload-throttling/td-p/2017349

Destination · 8 Apr 2021 at 21:25

smashing thank you @Caged

SixTwoSix · 9 Apr 2021 at 11:13

Caged said:
Give it a few days, there's a firmware issue on the BT routers that tends to sort itself out. If it doesn't fix itself then post in https://community.bt.com/t5/BT-Fibr...de-Smart-Hub-2-upload-throttling/td-p/2017349

@Destination I've been on FTTP a year now (900/110) and had this happen to me on all 4 firmware updates without fail. A drop to either 10Mb, 30Mb or 50Mb upload...however i'd say the moment you spot it, get onto the BT forums and ask a mod. It's a hard profile change that needs someone to manually intervene, it won't fix itself.

Twice I hadn't noticed the firmware update and i'd been stuck on 10Mb upload for a week the first time and over 2 weeks the second time.

Destination · 9 Apr 2021 at 11:40

Great, I'll contact them later today

mid_gen · 12 Apr 2021 at 11:13

Still waiting for any news from Sky about FTTP. It's available to order now from BT, but nothing from other providers yet.

I've seen people on the street getting their fibre lines installed.

I'm considering just writing off the next 8 months of the Sky contract and installing BT tbh.

Seems that Sky don't even offer the 900 speed anywhere though?

ChrisD. · 12 Apr 2021 at 11:53

mid_gen said:
Seems that Sky don't even offer the 900 speed anywhere though?

No they don't. Their internal capacity has been raised as a potential area for concern hence the higher speeds aren't offered.

mid_gen · 12 Apr 2021 at 12:03

ChrisD. said:
No they don't. Their internal capacity has been raised as a potential area for concern hence the higher speeds aren't offered.

Meh.

Seems like it's only 13.24 per month early termination charge for the Superfast package I'm on at the moment.

How much of a pain in the butt is it likely to be to order Infinity and get Sky cancelled without any interruption in service?

Caged · 12 Apr 2021 at 12:14

Just place the order as usual and let the gaining provider led process take its course - Sky will inform you that there are ETFs to pay and tell you what those are, and when you let the order progress you will get a final bill.

Azza · 13 Apr 2021 at 16:13

Openreah have finally done my FTTP install.

Caged · 13 Apr 2021 at 16:20

*checks the Openreach rollout plans obsessively*

I'm not jealous, not at all

b0rn2sk8 · 13 Apr 2021 at 16:30

I’ve had my fibre pulled to my house for nearly a month now, still another month before someone will come and put in the ONT!

MissChief · 13 Apr 2021 at 17:39

Caged said:
Just place the order as usual and let the gaining provider led process take its course - Sky will inform you that there are ETFs to pay and tell you what those are, and when you let the order progress you will get a final bill.

If you received a price increase letter you can notify Sky that you're not accepting the price increase and give your notice to leave. Sky will waive any ETC's as long as you notify Sky within 28 days of the letter and change provider within 31 days of notifying them.

Robi · 14 Apr 2021 at 16:47

Signed with Plusnet 2 months ago on a bog standard FTTC deal and now I can get FTTP to my house. What's the likelihood that I'll be able to cancel my contract without having to pay the remaining 16 months?

the-evaluator · 14 Apr 2021 at 16:48

~~Plusnet should allow you to upgrade to FTTP mid contract with no penalty~~. If you wanted to switch ISP then changes of avoiding the early termination fees are minimal.

Edit - Ignore the first bit, I didn't realise that Plusnet didn't offer FTTP.

HungryHippos · 14 Apr 2021 at 16:50

Robi said:
Signed with Plusnet 2 months ago on a bog standard FTTC deal and now I can get FTTP to my house. What's the likelihood that I'll be able to cancel my contract without having to pay the remaining 16 months?

I think Plusnet do FTTP but at lower speeds than BT can do, you may be best off going to a slightly quicker but still well priced FTTP plan with Plusnet.

Caged · 14 Apr 2021 at 16:57

Plusnet had an FTTP trial, never integrated it with their systems and then did nothing in terms of product launch. Same as their approach to IPv6.

MissChief · 14 Apr 2021 at 16:59

Caged said:
Plusnet had an FTTP trial, never integrated it with their systems and then did nothing in terms of product launch. Same as their approach to IPv6.

They didn’t even have an FTTC service you could take unless you were already a Plusnet DSL customer for a few years!

ChrisD. · 14 Apr 2021 at 18:20

Robi said:
Signed with Plusnet 2 months ago on a bog standard FTTC deal and now I can get FTTP to my house. What's the likelihood that I'll be able to cancel my contract without having to pay the remaining 16 months?

PlusNet don't do FTTCP so you're stuck. Maybe give them a call and see if they're willing to offer any goodwill.

b0rn2sk8 · 14 Apr 2021 at 18:47

ChrisD. said:
PlusNet don't do FTTP so you're stuck. Maybe give them a call and see if they're willing to offer any goodwill.

FTFY

They have zero obligation to let you out of the contract for free.

Assuming you want to go to BT or EE, you should try playing the ‘I’ll be joining another BT group business so there’s no loss to you’ card. If they say no, try escalating to the CEO and see what happens.

Other than that there isn’t much you can do other than getting your wallet out or waiting out the contract and hope plusnet launch it soon.

Caged · 14 Apr 2021 at 21:04

I'd ask Plusnet what their early termination fee actually is, because from the sounds of it they are quite fair about it all:

https://www.plus.net/help/my-account/early-termination-charges/

E.g. they can cease the FTTC service with Openreach and stop paying for it, as that's only on a one-month term.