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Sony have a class action lawsuit against them for the controller drift issue.
Poll: *The Official PlayStation 5 (PS5) Thread*
- Thread starter BMox81
- Start date
Soldato
Only had mine a day.
Really not happy with the fan noise I can hear it constantly when the console is on gaming or just sitting on dashboard.
It has to be faulty. It's not excessive but more than I'm expecting for a new console when compared to my Series X.
How can I get this fixed ? Do I contact Sony directly ?
Really not happy with the fan noise I can hear it constantly when the console is on gaming or just sitting on dashboard.
It has to be faulty. It's not excessive but more than I'm expecting for a new console when compared to my Series X.
How can I get this fixed ? Do I contact Sony directly ?
Yep, the easiest bet is to contact them directly. I had to speak to them today about a faulty controller and it was a 10min phone call and all sorted with a pre paid postage label etc
Soldato
Do you have contact details for that please ?
020 3538 2665 I rang it around 3pm and got straight through
If you’ve only had it a day wouldn’t it be more wise to send it back to the retailer it came from for a replacement ? That’s what I’d be doing.
Soldato
Retailers would have to send it to Sony anyway since they do not have stock to replace. You would only be adding time on without the console by adding this step.
Do retailers not have stock set aside for DOA replacements ? I thought most do ?
Soldato
AO didn't when I had problems
Soldato
I brought it off another forum. It's brand new and sealed.
Sending it back to a retailer is difficult or not possible unless I contact the guy I purchased it from rather not bother him. Direct to Sony would be best for me.
Sending it back to a retailer is difficult or not possible unless I contact the guy I purchased it from rather not bother him. Direct to Sony would be best for me.
Soldato
Not taken the sides off not sure how to.
I could do with comparing it to another but don't no anyone that has one.
In the strange area of yeah it quiet but I'm sure it should be better and not make the noise it does especially when just sitting on dashboard.
I could do with comparing it to another but don't no anyone that has one.
In the strange area of yeah it quiet but I'm sure it should be better and not make the noise it does especially when just sitting on dashboard.
The sides just pop off and are designed to be removed by the user for cleaning and ssd installation.
If you pull up slightly by the PS logo and pull down the side will come away. Lots of YouTube vids if you are unsure but it’s really simple. You can then listen to the fan and see if it’s that causing the noise.
If you have had a Series X for a while then the PS5 will seem loud in comparison.
PS3 and PS4 has system reserve as well. It's for the OS.
Soldato
Mine is pretty much silent on the dashboard with slightly higher noise when a game is running, but you have to have the TV muted to hear it at all.
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