Amazon are an absolute joke

antijoke · 28 Apr 2021 at 18:35

So I ordered a physical copy of Mortal Kombat 11 as it was on offer and today I receive this!

Oh no, this isn’t looking good!

Open the case….

Oh god, it’s happened again! The envelope was sealed so it wasn’t the driver this time….looks like it was robbed at the depot.

Phone up customer service and they offer me a good will gesture of £7.99 refund for a month of prime…erm no chief, I wish to take this further.

Noxia · 28 Apr 2021 at 18:37

You mean it wasn't the driver this time. That sucks though, I had it happen with flight sim on pc years ago. It had a demo disc inside.

antijoke · 28 Apr 2021 at 18:43

Yep, I don’t think it was the driver, the envelope it came in was sealed, fixed the typo

Deleted member 77746 · 28 Apr 2021 at 18:44

so what you going to do about it

antijoke · 28 Apr 2021 at 18:48

Well I’ve just got off the phone, they’re refunding me two months prime membership, sending another copy.

I’m going to write a letter of complaint to them, after that I’m never ordering off Amazon again.

robfosters · 28 Apr 2021 at 18:49

It’s not their fault if somebody steals it along the way. They’re giving you a replacement and two months prime on top. Sounds decent enough to me. You’re overreacting imo.

antijoke · 28 Apr 2021 at 18:53

robfosters said:
It’s not their fault if somebody steals it along the way. They’re giving you a replacement and two months prime on top. Sounds decent enough to me. You’re overreacting imo.

In normal circumstances, I’d probably agree with you!

However, last November the PlayStation 5 i ordered from them was also stolen by the delivery driver, hence why this time I’m so ******* annoyed

Deleted member 77746 · 28 Apr 2021 at 18:57

antijoke said:
I’m going to write a letter of complaint to them, after that I’m never ordering off Amazon again.

How do you know it was their fault? What's to say it was the delivery driver re-packaging the package?

robfosters · 28 Apr 2021 at 18:57

It sucks, but a company as big as Amazon will always pick up a few undesirable employees and contractors along the way. There’s not really much they can do about it other than sack people on the spot if they are caught stealing, which I’m pretty sure they do.

theone8181 · 28 Apr 2021 at 19:18

antijoke said:
In normal circumstances, I’d probably agree with you!

However, last November the PlayStation 5 i ordered from them was also stolen by the delivery driver, hence why this time I’m so ******* annoyed

Did you actually get a replacement ps5 as if not I can understand your frustration.

antijoke · 28 Apr 2021 at 19:23

theone8181 said:
Did you actually get a replacement ps5 as if not I can understand your frustration.

They offered me one, but at the time I was annoyed with them I turned it down.

fezster · 28 Apr 2021 at 19:28

It's funny how Amazon has redefined our expectations of a retailer. Prior to Amazon, if I received a package such as the above, I'd have been happy that the retailer believed it wasn't me that had stolen it and given me a refund / replacement.

With Amazon, not only do you not have to worry about being refunded, but you're getting compensation on top. And all for something which is ultimately totally out of their control (!). Yet you're still complaining .................. <sigh>

Deleted member 77746 · 28 Apr 2021 at 19:32

antijoke said:
They offered me one, but at the time I was annoyed with them I turned it down.

You turned it down? did you get a refund or refuse the refund as well?

watercooledman · 28 Apr 2021 at 19:37

Something's not adding up here

Soulja · 28 Apr 2021 at 19:48

You're obviously lying and have now stolen a ps5 and a copy of mortal kombat from amazon. Absolutely disgusting!

Deleted member 77746 · 28 Apr 2021 at 19:53

Soulja said:
You're obviously lying and have now stolen a ps5 and a copy of mortal kombat from amazon. Absolutely disgusting!

If OP was why would they post here?

Soulja · 28 Apr 2021 at 19:55

Bouton Aide said:
If OP was why would they post here?

To make it look legit should amazon's private detectives be on the case. The OP just needs to stop being a **** and send them back.

antijoke · 28 Apr 2021 at 20:06

Bouton Aide said:
You turned it down? did you get a refund or refuse the refund as well?

They refunded me.

antijoke · 28 Apr 2021 at 20:06

Soulja said:
You're obviously lying and have now stolen a ps5 and a copy of mortal kombat from amazon. Absolutely disgusting!

antijoke · 28 Apr 2021 at 20:06

watercooledman said:
Something's not adding up here

what do you mean?