Just want to make a positive post about oc customer service!

[The Artfull Bodger]

So last night after a drunken gaming session I ordered a 5900x to replace my 3600 as I won't be updating my system till the new DDR has matured for some time(and I don't have to buy a new motherboard or ram). This was minutes before 12, this morning I see the price had come down by £80, so I asked if it was possible to pay the new price as minutes later was probably when the price changed (I'm guessing). Minutes later I receive an email and a reply notifying me of a part refund for the difference. We all know oc are a business to make money and I've seen a lot of posts recently slagging them off about pricing during these times. In response I just wanted to make this post about my experience and the quality of service you don't see elsewhere! I know I could have cancelled and reordered, but this is something I wouldn't do to a business unless the were a well known tax dodging place out of principle. Anyways, that's my two cents.

 

[FBi7]

Makes total sense to refund you the difference. It's not worth the risk of them not doing so, you cancel your order then re-order at the new price, or potentially even order from a competitor. Less messing about for everyone concerned.

 

[Feek]

It's not worth the risk of them not doing so, you cancel your order then re-order at the new price, or potentially even order from a competitor. Less messing about for everyone concerned.

I bought an electric screwdriver from Amazon, the following day the price dropped quite substantially (I had checked camelcamelcamel when I bought it) so I contacted them to cheekily ask whether they'd refund me the difference. They said no and actually suggested I return it and re-buy it so I did just that. The agent even set up the return for me while I was talking to him.

 

[R.P.L]

I bought an electric screwdriver from Amazon, the following day the price dropped quite substantially (I had checked camelcamelcamel when I bought it) so I contacted them to cheekily ask whether they'd refund me the difference. They said no and actually suggested I return it and re-buy it so I did just that. The agent even set up the return for me while I was talking to him.

My brain doesn't work quite as well as it used to, but I'm struggling to work out why they'd make you do that.

 

[Feek]

My brain doesn't work quite as well as it used to, but I'm struggling to work out why they'd make you do that.

I generally don't look at whether items are sold by Amazon or just fulfilled by them but I'd take a guess and say this was just fulfilled by them so they don't really care. The cost of the return would have been picked up by the actual seller.

As I said, it was a cheeky question for me to ask in the first place.

To @The Artfull Bodger - Good job, pleased they were able to help you.