Sky Q and sound dropouts

DataVampire · 3 Jun 2021 at 00:44

As the title says has anyone experienced sound dropouts, with their sky q box. It is driving us nuts.
I have looked up various articles it's a pretty well-known problem, I have tried tons of suggestions but none are working.

Some articles have said about changing HDMI leads. some have said its to do with downloaded content and need to delete some of the watched content. we have got the 2 tb box and our hard drive is never over 68% full.
Is it worth ringing up sky to see what they say?

lucid · 3 Jun 2021 at 02:01

I take it you've looked on the Sky forum and got the input of one or two of the super-users there?

https://helpforum.sky.com/t5/Sky-Q/bd-p/skyq

DataVampire · 6 Jun 2021 at 02:30

there is a firmware update to fix it on its way. we shall see....

5punk3monk3y · 6 Jun 2021 at 13:35

Yes it's irritating, but there is nothing us mere mortals can do about it. This is 100% on Sky's end. I've just gotten used to it.

DataVampire · 6 Jun 2021 at 14:13

5punk3monk3y said:
Yes it's irritating, but there is nothing us mere mortals can do about it. This is 100% on Sky's end. I've just gotten used to it.

I have read through the sky q forums they are aware of the long standing issue and some people are testing a firmware which is due out soon hopefully

5punk3monk3y · 6 Jun 2021 at 18:23

DataVampire said:
I have read through the sky q forums they are aware of the long standing issue and some people are testing a firmware which is due out soon hopefully

I'm sure this firmware in testing was in testing when I researched it a couple of years back. Got any links to prove my loss in any hope of a fix wrong.

DataVampire · 6 Jun 2021 at 18:31

5punk3monk3y said:
I'm sure this firmware in testing was in testing when I researched it a couple of years back. Got any links to prove my loss in any hope of a fix wrong.

https://helpforum.sky.com/t5/Sky-Q/...rpose-sound-cutting-out/td-p/3564139/page/196

barmyllama · 6 Jun 2021 at 20:48

This was an issue on the previous Sky HD boxes as well. Sky don't seem to have any interest in fixing it at all.

Or it's easily fixed if you switch to stereo. Which begs the question as to why bother broadcasting in Dolby Digital in the first place.

It's not even consistent.

I watched the F1 qualify on Saturday and the audio dropped out half a dozen times in the first five minutes. I don't think it dropped out at all during the race today.