We are looking to implement a new customer ticketing/billing system and we have been recommended Freshdesk. Just wondering if anyone here has used it before or if there are any other recommendations that I should be looking at
Cheers
Cheers
I implemented DeskPro at my previous job - that was excellent for us so perhaps worth a look. I should note I change jobs about 3 years ago, so not up to date on it but a quick look at the website shows it still looks good:
https://www.deskpro.com/
No complaints about Freshdesk, they give you SSO without wanting you to buy an enterprise plan so they're a winner in my books.