just got my upgrade yesterday, went from 1 mb to 4mb, well supposedly 4mb. I say this because when I checked at www.adslguide.org it said it was only 3mb so are telewest lyeing to us? please check ** connections.
Blueyonder/Telewest speed upgrades
- Thread starter squawkBOX
- Start date
Soldato
Luck said:
Firstly not all bandwidth tests are that accurate, the upgrades are of course rather new so it could also be that it's slightly swamped. You also have to remember that a connection will rarely work at the theoretical speeds 4mb is supposed to do.
I have only found 1 website which allowed me to download at 10mbit so far.
Soldato
Are telewest charging you? No, so why would they be "lyeing" to us? You will probably get around 3800-900kb.
Soldato
My upgrade has gone through, im in Kent by the way speeds seem OK but since the upgrade I keep getting ping spikes on CS source, really hacking me off id rather have my old speed with reliable connection than ultra fast non reliable connection.
Soldato
has anyone on 10meg been having problems today with speed? its like im on 4meg or somthing
Soldato
Damn, I got excited this morning. Got up to find the modem had crashed overnight, the last 2 upgrades it had done this and the second I rebooted I had my upgrade.
Not this time though, maybe close!
Not this time though, maybe close!
the rollout is still tba for Liverpool according to here http://evenfaster-faq.brion.me.uk/.
I've read it takes two weeks from the upgrade until rollout. So I imagine we will be upgraded towards the end of the month or around the 21st.
I've read it takes two weeks from the upgrade until rollout. So I imagine we will be upgraded towards the end of the month or around the 21st.
Soldato
But surely they would have listed the dates? Every other location has had the rollout date listed. I'm getting annoyed with the line, "we know as soon as you do." - I'm sorry SOMEONE must know what the **** is going on.
I really don't think anyone knows what is going on judging by Telewest customer support.
It's ok when your next bill comes in and it isn't payed on time and Telewest phone and ask when you will be paying just say "To Be announced" repeatedly down the phone" or "you will know when I do".
I'm sure Telewests Billing department wouldn't settle for such an answer, so why should we?
It's ok when your next bill comes in and it isn't payed on time and Telewest phone and ask when you will be paying just say "To Be announced" repeatedly down the phone" or "you will know when I do".
I'm sure Telewests Billing department wouldn't settle for such an answer, so why should we?
Soldato
I did notice that there are mentions of upgrades on their status page: http://www.blueyonder.co.uk/status/summary.do
Their status page seems to be quite active, I guess problems are to be expected with a new system.
Their status page seems to be quite active, I guess problems are to be expected with a new system.
Vertigo1 said:
What about areas that have received there upgrades and are getting no where near there increased speeds or worse then before the upgrade, will telewest be offering them any form of compensation?
No it will be put-up with it and pay your bill, and we promise we will sort things out eventually!
Not good enough, i'm afraid!
These upgrades are a panic response to other IP's offering better value internet packages. Telewest must have known that a lot of areas networks would not be up to the task of 10meg.
Give me one good reason why Telewest couldn't send each customer an e-mail telling them a week before that there speed increase was about to happen? Instead of the evenfaster page TBA No swearing
PS.
No personal attacks!
Last edited:
Try reading your contract. It's a contended service and you pay for "up to" the advertised nominal speed. Under most circumstances you'll get it but if you don't then you have no comeback whatsoever. The number of people who don't seem to understand this concept is frankly staggering.gazza1972 said:
Then go somewhere else. If you want guaranteed speeds then you'll be looking at business-level services with guaranteed service levels and a rather huge bill.
LOL, yeah right. A company the size of Telewest doesn't bother with proper planning and strategy, they just have "panic responses"
Why do you think there's a huge national upgrade plan in operation at present? Telewest have obviously done a lot of testing and are confident that they can offer 10mb speeds to most customers most of the time or they wouldn't be doing it.
You're not The-Ninja in disguise are you?
Man of Honour
My connection has been flawless ever since I've bought it. A few days of a little slowdown around upgrade time, but when the upgrade was finally switched on it was zoom, 4mbit/sec easy.
Man of Honour
I know.gazza1972 said:
They've got the evenfaster page, they're sending e-mails when the upgrades are done - how about they send e-mails counting down the hours and minutes, too?
Oh...I know...maybe...they have better things to do, like...work on the network
