PAC transfer

Soldato
Joined
24 Nov 2002
Posts
16,378
Location
38.744281°N 104.846806°W
My phone was supposed to be transferred between 7am-10pm Monday. It was not.

So I e-mailed O2, a 'fault' they say. It'll be done tomorrow.

So, tuesday, true enough, my Orange sim dies.... however, no pick up by the new sim.

Today is now thursday, and I still have not had the number ported.

I didn't give anyone the temporary number, so am now out of contact unless I contact people.

E-mailed o2 again, (takes 24 hrs for reply) and got:

"We are working to rectify the situation as soon as possible but we are unable to provide you any specific time for the same."

Do I have room to complain, or am I being a bit picky?
 
Suspended
Joined
12 Dec 2005
Posts
1,790
Location
Leeds
complain, i had the same problem, the first idiot at the customer service bit had entered my original number which was being transferred wrong, so it didnt go thru until i rung them again, i suggest ringing them as well
 
Soldato
OP
Joined
24 Nov 2002
Posts
16,378
Location
38.744281°N 104.846806°W
The trouble is, I have no way of ringing them. It'll cost £££ from the phone and I don't have a house phone at the moment...... GRRRRR....

If I e-mail them, I ALWAYS get a reply from someone that is non-English-native-speaking and as such, I don't think they understand how angry I am.
 
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