Psycrow said:
Ah well, the user info I used to log onto the ADSL doesnt work for their webmail or viewing my account info. I dont have any other letter from them and they haven't sent me any bills or "you haven't been paying your bills" letter in the post I have they just forgotten about me?
No it wouldn't.
You have 3 different sets of passwords. Theres your connection one which is in the format of
[email protected], then theres your bulldog lounge login. The username for this is your account reference number that starts bdol and then a 7 digit number (theres no space). This would have been on any letter you received. Once you find that, you can go to
https://secure.bulldogbroadband.com/my-account/forgot.asp and put it in with your post code and it will email you your password. I am guessing that your email address on your account is wrong, seen as though you have not received your bills, but this will tell you the address its sending your password to. If it is wrong, then you need to call customer service on 0800 404 8151 options 1 and 1, and get it updated. Same goes for if you can't find the bdol number, as they can find that for you through your phone number.
The third login is for your email account, and again is totally separate. It is used on bulldoghome.com. If you can get in here then there is a link to log you in to bulldog lounge.
And by the way, the fact that you have not received the bills, does not mean they have not been charging you, as thats done automatically to whatever payment details you give when you sign up.