The card is VIVO compatible so your ok there.
go through some of these see if any fix you problem.
Error Code 10
Code 10 Error means the operating system had a problem allocating resources for the Serial Device. The Error Code 10 can be corrected by manually assigning the resources. Follow the procedures below to correct the Code 10 Error.
1. Right click on "My Computer" (It should be on your desktop or in the Start menu)
2. Select Properties
3. Click Hardware
4. Click Device Manager. The Socket Serial Card should show in the "Ports (COM & LPT)" category. *If it has a "+" next to it, click it once so it becomes a "-" and the card should show right below it
5. Double-click on the description; this will open the cards properties
6. Click on "Resources"
7. Click "Set configuration manually". This should assign an I/O range. Make sure there are no conflicts reported in the "Conflicting device list". Your IRQ should show with a "?" over it
8. Double-click on "IRQ". This will come up with a value for you. Make sure it does not show a conflict and then click OK
9. Click OK to set these settings and YES to continue with changes. This should clear your code 10 error